Cardiology Front Desk & Admin Specialist I

Baptist Health (Jacksonville); Jacksonville (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Sign-On Bonus

Job summary

Baptist Health in Jacksonville seeks an experienced Office Specialist for the Cardiology department. This full-time days role handles patient registration, chart preparation, and posting charges in a fast-paced clinic environment.

Responsibilities include telephone protocols, appointment scheduling, medical record requests, and ensuring exceptional patient service. Candidates should have 1–2 years of front desk experience in a medical office and a high school diploma or GED.

Qualifications

• Front desk experience in a medical office preferred.
• Experience handling patient registrations and records.
• High school diploma or GED required.

Responsibilities

• Answer and route phone calls following protocols.
• Serve as liaison between patients and practice.
• Manage a large volume of inbound and outbound calls.
• Schedule appointments as needed.
• Prepare patient charts prior to appointments.
• Submit and obtain external medical records.
• Coordinate with third party vendors to fulfill medical record requests.
• Follow call scripts for different scenarios.
• Identify patient needs and provide solutions.
• Perform data entry tasks and ensure accurate records.
• Deliver excellent customer service.
• Manage Medical Records on base queue and index in EPIC.
• Handle Medical Record Requests on base queue and forward to HIM.
• Other duties as assigned.

Skills

Front desk

Multitasking

People-oriented

Customer service

Communication

Education

High School Diploma or GED

Tools

EPIC

Job description

Baptist Health in Jacksonville seeks an experienced Office Specialist for the Cardiology department. This full-time days role handles patient registration, chart preparation, and posting charges in a fast-paced clinic environment.

Responsibilities include telephone protocols, appointment scheduling, medical record requests, and ensuring exceptional patient service. Candidates should have 1–2 years of front desk experience in a medical office and a high school diploma or GED.