Office Specialist I, Full-Time, Baptist Cardiology

Baptist Health (Jacksonville); Jacksonville (FL); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Sign-On Bonus up to $1,000

Job summary

Baptist Health is hiring an experienced Office Specialist for the Cardiology department in Jacksonville. This Full-Time Days role supports patient registration, chart preparation, and posting charges and payments, ensuring a smooth patient experience.

The ideal candidate has 1-2 years of front desk experience (medical office preferred) and is adept at multitasking, with strong communication and data-entry skills. Hours are typically 7:30 AM to 4:00 PM, Monday through Friday.

Qualifications

• High School Diploma or GED required.
• 1-2 years front desk experience in a medical office preferred.
• Experience with EPIC EMR is a plus.

Responsibilities

• Register patients and post charges and payments.
• Answer inbound/outbound calls and schedule appointments.
• Prepare patient charts prior to appointments.
• Submit and obtain external medical records and coordinate with HIM.
• Follow call scripts for various scenarios and provide excellent customer service.

Skills

Multitasking

Customer service

Communication skills

Data entry

EPIC experience

Education

High School Diploma or GED

Tools

Electronic Medical Records (EMR) EPIC

Job description

About Baptist HealthRecognized as a top place to work in health care, Baptist Health cares for more patients in Northeast Florida than any other provider, ranking as “most preferred” for more than 30 years. We’re Jacksonville's only locally governed, faith-based, not-for-profit health system and provide a full spectrum of preventive and specialty care through 200+ locations and six hospitals. Our centers of excellence include Baptist MD Anderson Cancer Center, Baptist Heart Hospital, Baptist Neurological Institute and Wolfson Children's Hospital.*Eligible for up to a $1,000 Sign-On-Bonus if hired*Baptist Health is hiring an experienced Office Specialist for the Cardiology department at Baptist Health. This is a Full-Time Days opportunity Monday through Friday. The hours for this position are typically between 7:30 AM to 4:00 PM Monday through Friday. Depending on the needs of the office, hours may vary on occasion.It is vital that this candidate is adept with multi-tasking and being people-oriented, as they could make or break the patient's experience. The Office Specialist for Baptist Cardiology will provide business services for patients and the healthcare system. You will be responsible for patient registration, scanning documents, and posting charges and payments.Office Specialist Job Responsibilities:Telephone protocolsServe as a liaison between our customers and our practiceManage a large amount of inbound and outbound calls in a timely mannerSchedule appointments as neededPrepare patient charts prior to appointmentsSubmit and obtain external medical recordsCoordinate with third party vendors to complete medical record requestsFollow call scripts for handling different scenariosIdentify customer needs and provide solutionsData entry tasksProvide excellent customer serviceManage Medical Records on base queue and index documents in EPICManage Medical Record Requests on base queue and send requests to HIMOther duties as assignedExperience Requirements:One-Two Years Front Desk Experience PreferredExperience Working in a Medical Office PreferredEducation & Credential Requirements:High School Diploma or GED Equivalent RequiredIf you are interested in this Full-Time Office Specialist position at the Baptist Heart Specialists, please apply today!Primary Location:Downtown - Howard Building 820 Prudential Dr Jacksonville, FL 32207 United States of America