Cardiology Clinic Concierge - Patient Intake & Care

Henry Ford Health; Jackson (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford Health Clinic Service Representative - Cardiology in Jackson, MI is responsible for greeting patients, processing check-in, insurance verification, and handling routine financial tasks while supporting clinic staff.

The role emphasizes accurate registration, cash handling, chart reconciliation, and efficient discharge processes, all while delivering exceptional service in a fast-paced, collaborative team environment.

Qualifications

• High School Diploma or equivalent.
• Basic computer skills, including navigating software, email, and logging in/out of systems.
• Ability to perform calculations and complete forms accurately.
• Strong interpersonal skills for effective communication with diverse populations.
• Dependable, punctual, and organized with the ability to multi-task.

Responsibilities

• Greet and check in patients, ensuring accurate registration and insurance verification.
• Handle cash collections and discuss general financial responsibilities with patients.
• Reconcile patient charts and manage discharge processes efficiently.
• Provide excellent customer service to patients, visitors, and medical staff in person and over the phone.
• Work collaboratively within a fast-paced team environment, managing multiple tasks with frequent interruptions.

Skills

Interpersonal skills

Multi-tasking

Computer skills

Calculations

Punctuality

Education

High School Diploma or equivalent

Job description

Henry Ford Health Clinic Service Representative - Cardiology in Jackson, MI is responsible for greeting patients, processing check-in, insurance verification, and handling routine financial tasks while supporting clinic staff.

The role emphasizes accurate registration, cash handling, chart reconciliation, and efficient discharge processes, all while delivering exceptional service in a fast-paced, collaborative team environment.