Cardiology Clinic Assistant: Patient Care & Admin

The General Hospital Corporation; Dover (NH); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Tuition assistance and professional开发?

Generous paid time off

Robust retirement savings program

Job summary

Wentworth Health Partners Cardiology at Mass General Brigham is seeking a dedicated Clinic/Practice Assistant to support a busy cardiology clinic. You will greet patients, handle calls, schedule appointments, and assist with check-in/check-out processes to ensure a welcoming, efficient patient experience.

The role emphasizes accuracy in medical records, referrals, lab orders, and documentation, with opportunities to collaborate across departments.

Qualifications

• High school diploma or equivalent required.
• 0-1 year of healthcare office experience required.
• Basic proficiency with Microsoft Office applications.
• Knowledge of general office operations, procedures, and standards, including filing, copying, scanning, printing, and faxing.
• Ability to manage phone systems, handle non-routine calls, and resolve routine issues appropriately.
• Strong written and verbal communication skills, including the ability to compose clear messages and take complete, accurate notes.
• Strong organization and time management skills, with the ability to balance multiple tasks and follow established protocols.

Responsibilities

• Greet and assist patients, creating a warm and professional first impression.
• Answer incoming calls, respond to routine inquiries, take accurate messages, and route calls appropriately.
• Schedule patient appointments, maintain appointment records, and support check-in and check-out processes.
• Process referrals, diagnostic orders, lab orders, patient forms, billing forms, and documentation for the medical record.
• Monitor patient flow and waiting room activity to help support an efficient practice environment.
• Request medical records and laboratory test results as needed.
• Open and distribute mail and faxes, scan documents, file materials, and complete general clerical tasks.
• Assist with prior authorization messages, provider questions, prescription refill requests, and test result communications.
• Support practice leadership, clinicians, and peers with day-to-day operational needs.
• Serve as a resource for scheduling, registration, and billing systems, including assisting or training others when appropriate.

Skills

Healthcare office experience

Microsoft Office

Phone systems management

Written and verbal communication

Time management

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Wentworth Health Partners Cardiology at Mass General Brigham is seeking a dedicated Clinic/Practice Assistant to support a busy cardiology clinic. You will greet patients, handle calls, schedule appointments, and assist with check-in/check-out processes to ensure a welcoming, efficient patient experience.

The role emphasizes accuracy in medical records, referrals, lab orders, and documentation, with opportunities to collaborate across departments.