Cardiology Administrative Assistant III (Hybrid Work)

Beth Israel Deaconess Medical Center, Inc.; Boston (MA); On-site; USD 30,000 - 40,000; Full time

Job summary

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 3-5 years related work experience required.
• Experience with computer systems required, including web based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Answers and screens telephone calls.
• Takes accurate messages or directs call to appropriate person.
• Greets and directs patients, families, visitors and staff.
• Responds to requests in a timely manner and provides clear, accurate information within scope of knowledge and authority.
• Updates patient demographic and insurance information as necessary and obtains specialist referrals for all patient appointments.
• Schedules patient appointments utilizing scheduling tools and resources.
• Coordinates and communicates ancillary appointments and procedures working with other hospital staff as needed.
• Obtains patient information and materials as needed from referral sources.
• Prepares patient records for clinical activities and maintains patient records for physicians.
• Acts as liaison with other departments and external customers in a calm and supportive manner.

Skills

Written Communications

Oral Communications

Knowledge

Team Work

Customer Service

Education

Associate's degree preferred

Tools

Microsoft Office Suite

Job description