At-Home Rehab Experience Specialist

ROMTech; Clearwater (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

ROMTech is seeking a Home Rehab Coordinator in Clearwater, FL. You will be the primary contact for patients prescribed the PortableConnect device, guiding onboarding, engagement, and adherence while coordinating with sales, logistics, billing, clinical, and customer service teams to ensure a seamless patient experience.

Ideal candidates have 2+ years in sales or customer-facing roles within healthcare or medical devices, plus strong communication and organizational skills.

Qualifications

• Strong verbal and written communication skills.
• Proven ability to persuade, motivate, and influence patient participation.
• Excellent customer service and relationship-building abilities.
• Strong organization and attention to detail; manage multiple priorities.

Responsibilities

• Serve as the primary point of contact for orthopedic and cardiac patients after a PortableConnect device is prescribed.
• Proactively contact patients to introduce the device and explain benefits and usage.
• Assist with insurance verification, billing inquiries, and prior authorization questions; guide patients on financial resources when applicable.
• Document patient interactions and outcomes in CRM and other systems; coordinate with internal teams for timely resolution.
• Meet or exceed outreach, engagement, and patient satisfaction metrics.

Skills

Verbal and written communication

Persuasion & motivation

Customer service excellence

Organizational skills

CRM navigation

Education

High School Diploma or equivalent

Associate degree in Business/Healthcare or related

Tools

CRM platforms

Microsoft 365

EMR systems

Job description

ROMTech is seeking a Home Rehab Coordinator in Clearwater, FL. You will be the primary contact for patients prescribed the PortableConnect device, guiding onboarding, engagement, and adherence while coordinating with sales, logistics, billing, clinical, and customer service teams to ensure a seamless patient experience.

Ideal candidates have 2+ years in sales or customer-facing roles within healthcare or medical devices, plus strong communication and organizational skills.