Cardiac Diagnostics Patient Services Specialist

Duke University; Durham (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Duke Health in Durham, NC, is seeking an onsite Patient Revenue Specialist to support daily clinic prep, patient check-in/out, charge posting, and scheduling. The role emphasizes accuracy, HIPAA compliance, and courteous patient service.

You will coordinate with care teams, review next day appointments, collect co-pays, and explain billing policies. Prior healthcare experience and familiarity with Maestro Care are a plus.

Qualifications

• Basic PC and data entry skills.
• Knowledge of medical terminology and telephone etiquette.
• Demonstrated ability to organize and prioritize work and interact tactfully with customers.
• Must be able to verify patient information, collect payments and maintain records and forms.

Responsibilities

• Prepare for clinic visits by reviewing next day patients and prep activities.
• Enter pre-visit orders and prepare new patient charts; manage charts and documentation.
• Check-in patients and verify demographics and encounter details.
• Explain billing to patients according to PRMO policies.
• Collect and post co-payments and balances on accounts due.
• Schedule tests and procedures and coordinate labs when requested.

Skills

Data entry

Medical terminology

Customer service

Organizational skills

Education

High school diploma

Tools

Maestro Care

Job description

Duke Health in Durham, NC, is seeking an onsite Patient Revenue Specialist to support daily clinic prep, patient check-in/out, charge posting, and scheduling. The role emphasizes accuracy, HIPAA compliance, and courteous patient service.

You will coordinate with care teams, review next day appointments, collect co-pays, and explain billing policies. Prior healthcare experience and familiarity with Maestro Care are a plus.