Card Operations Leader – Strategy, Service & Growth

Socket.dev; Denver (CO); On-site; USD 120,000 - 160,000; Full time

Job summary

Westerra Credit Union in Denver seeks a Card Operations Manager to lead debit and credit card programs, overseeing Card Services, Disputes, processing, and vendor relationships.

You will manage Card Specialists and the Card Services Manager, partner with Lending, Risk, Finance, Marketing, and external card partners to ensure compliant, high‑quality member service. The role emphasizes driving performance and process improvements across the card portfolio.

Qualifications

• Leadership experience in card operations or payments
• Strong collaboration across functions (Lending, Risk, Finance, Marketing)
• Vendor management and process-improvement orientation

Responsibilities

• Provide overall leadership and direction for the Card Operations function, establishing priorities and ensuring effective performance across card servicing, disputes, portfolio administration, processing, and operational support.
• Lead and develop the Card Services Manager and Card Specialists, establishing performance expectations, priorities, accountabilities, and development plans across the Card Operations function.
• Establish the operating model, priorities, roles, and accountabilities across Card Operations to ensure effective coordination among card servicing, disputes, processing, portfolio management, vendors, and supporting business functions.
• Oversee card servicing operations, including lost, stolen, damaged, compromised, expired, and reissued cards, transaction declines, fraud-alert support, travel notices, card controls, and digital wallet support.
• Own the operational performance and governance of key card partners, including Velera, Visa, rewards providers, and card fulfillment vendors, establishing expectations, monitoring service performance, and driving resolution of systemic or recurring issues.
• Oversee settlement coordination, processing exceptions, and operational issue resolution to ensure accurate and timely card program performance.
• Administer card rewards programs and coordinate with vendors to ensure effective program performance and member value.
• Resolve escalated operational issues involving card processing, authorizations, settlement, network impacts, vendor performance, and member service disruptions.
• Own the operational performance of Westerra's debit and credit card portfolios, including activation, usage, engagement, interchange income, profitability, portfolio health, and execution of growth initiatives.
• Support the execution of card strategies and initiatives through operational planning, implementation, testing, readiness activities, and ongoing performance management.

Job description

Westerra Credit Union in Denver seeks a Card Operations Manager to lead debit and credit card programs, overseeing Card Services, Disputes, processing, and vendor relationships.

You will manage Card Specialists and the Card Services Manager, partner with Lending, Risk, Finance, Marketing, and external card partners to ensure compliant, high‑quality member service. The role emphasizes driving performance and process improvements across the card portfolio.