Card Services Specialist: Payments & Disputes

Socket.dev; Provo (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Utah Community Credit Union in Provo seeks a Card Services Specialist to process, post, and balance card accounts accurately and in line with policy. You will resolve disputes, process chargebacks, and support card issuance and maintenance while upholding confidentiality and professional service.

You will assist members, vendors, and branches, provide analysis on payment services, and help ensure timely, accurate reporting in a collaborative, compliant environment.

Qualifications

• High school diploma or equivalent.
• 1–2 years of related experience preferred.
• Strong communication and public relations skills.
• Detail-oriented, well organized, comfortable with math for account analysis.

Responsibilities

• Process, post, and balance card accounts per policy and procedures.
• Research and resolve card processing disputes and process chargebacks.
• Support card ordering, reissues, warning bulletins, GL account maintenance.
• Complete related reports, records, and file maintenance; provide analysis for payment services activities.
• Assist members, vendors, institutions, merchants, branches, and internal departments with inquiries and requests.
• Maintain confidentiality and represent UCCU professionally.

Skills

Card processing knowledge

Attention to detail

Strong communication

Public relations skills

Education

High school diploma or equivalent

Job description

Utah Community Credit Union in Provo seeks a Card Services Specialist to process, post, and balance card accounts accurately and in line with policy. You will resolve disputes, process chargebacks, and support card issuance and maintenance while upholding confidentiality and professional service.

You will assist members, vendors, and branches, provide analysis on payment services, and help ensure timely, accurate reporting in a collaborative, compliant environment.