Card Risk & Dispute Specialist

Colorado Credit Union; Brighton (CO); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401k Match

Profit Sharing

Paid Time Off

Flexible Schedule

Job summary

Colorado Credit Union in Brighton, CO is seeking a Card & Risk Support Specialist to serve as a frontline expert handling elevated-risk member interactions and complex payment service support.

You will review account restrictions, support fraud and dispute processes, and troubleshoot card and digital payment issues while delivering compassionate member service. Join a team focused on accuracy, compliance, and proactive risk management to protect members and minimize loss.

Qualifications

• Associate’s degree required.
• 2–5 years fraud prevention or card services experience.
• Banking or credit union experience preferred.

Responsibilities

• Lives CCU’s service standards and core values.
• Serve as primary contact for members needing advanced support via phone and chat.
• Manage inbound/outbound calls, emails, and chats for elevated card/risk needs.
• Educate members on activity and payment service functionality to reduce risk.
• Review accounts with restrictions or suspicious activity and take appropriate actions.
• Handle complex disputes and fraud cases end-to-end with documentation.
• Stay current on card networks, fraud trends, and payment technologies.
• Document investigations and member interactions accurately.
• Participate in business development and community relations activities.

Skills

Fraud prevention

Card services

Regulatory knowledge

Customer support

Education

Associate’s degree

Job description

Colorado Credit Union in Brighton, CO is seeking a Card & Risk Support Specialist to serve as a frontline expert handling elevated-risk member interactions and complex payment service support.

You will review account restrictions, support fraud and dispute processes, and troubleshoot card and digital payment issues while delivering compassionate member service. Join a team focused on accuracy, compliance, and proactive risk management to protect members and minimize loss.