Card Services Specialist — Growth & Impact in Banking

Sandia Area Federal Credit Union; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Life Insurance & AD&D

401(k) with employer match

Tuition Reimbursement

Paid Time Off

Career Advancement

Job summary

Sandia Area Federal Credit Union is seeking a Card Services Specialist to support members and staff across debit and credit card programs. You will handle servicing requests, disputes, and digital card tools, ensuring accuracy, security, and smooth card operations.

Join a team committed to member-focused service and adherence to internal controls and regulations, while expanding your expertise in card products and processing platforms within a supportive banking community.

Qualifications

• HSD or GED required.
• Two years of applicable experience required.
• Financial institution experience with progressive responsibilities in operations procedures.

Responsibilities

• Educate and support members and internal teams on debit and credit card products, card features, digital card tools, rewards, and dispute processes to promote a positive and secure cardholder experience.
• Research, troubleshoot, and resolve card-related inquiries and transaction issues, including declined authorizations, blocked cards, transaction exceptions, disputes, fraud claims, rewards, and card replacement needs.
• Accurately and timely process a variety of card servicing and operational requests, including new and instant card issuance, card maintenance, PIN resets, limit adjustments, rewards maintenance, disputes, and fraud claims.
• Research and resolve card transaction exceptions, processing issues, account discrepancies, and other card-related operational matters, escalating complex or higher-risk issues as appropriate.
• Utilize core systems, card processing platforms, digital banking tools, and other applicable systems to research activity, complete card servicing requests, document actions, and support efficient card operations.
• Maintain a thorough understanding of and adherence to applicable regulations, credit union policies, procedures, internal controls, and operational guidelines while ensuring card-related activities are completed accurately and securely.
• Demonstrate a strong commitment to Sandia Area’s mission, vision, and values by providing professional, knowledgeable, and member-focused service while maintaining integrity and ethical conduct in all interactions and responsibilities.

Skills

Customer relations

Analytical ability

Time management

Team oriented

Microsoft Office

Adaptability

Education

High School Diploma or GED

Job description

Sandia Area Federal Credit Union is seeking a Card Services Specialist to support members and staff across debit and credit card programs. You will handle servicing requests, disputes, and digital card tools, ensuring accuracy, security, and smooth card operations.

Join a team committed to member-focused service and adherence to internal controls and regulations, while expanding your expertise in card products and processing platforms within a supportive banking community.