Card Services Specialist - Disputes, Fraud & Support

Park State Bank; Two Harbors (CA); On-site; USD 28,000 - 32,000; Full time

Job summary

Park State Bank in Minnesota is seeking a Card Services Specialist to join our Card Services team. You will own card-related inquiries, disputes, and operations, ensuring accuracy and timely follow-through across debit, credit, prepaid, HSA, and ATM cards.

The ideal candidate is dependable, detail-oriented, and capable of balancing speed with compliance in a fast-paced environment. Travel to branches within the region is required, and the role offers opportunities to develop broad expertise.

Qualifications

• At least one year of banking, financial services, card operations, fraud, disputes, or a closely related field preferred.
• Proficiency with Microsoft Word, Excel, Teams and Outlook is required; experience with card-processing, banking, dispute management, fraud-monitoring, or case-management systems preferred.

Responsibilities

• Provide guidance to resolve card inquiries and disputes with prompt follow-up.
• Process debit and ATM card disputes in line with Regulation E and Visa rules, including claim review and final resolution notices.
• Monitor disputes and track recovery and loss activity for timely, accurate handling.
• Support credit card fraud and dispute activity with case review and documentation.
• Review fraud alerts and CAMS activity to assess risk and coordinate actions.
• Perform daily card servicing operations including card maintenance and payments processing.
• Maintain complete, accurate documentation for audits, complaints and reporting.
• Identify recurring issues and propose practical improvements to strengthen service and compliance.

Skills

Banking experience

Dispute management

Analytical skills

Attention to detail

Regulatory knowledge

Communication skills

Customer service

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

Park State Bank in Minnesota is seeking a Card Services Specialist to join our Card Services team. You will own card-related inquiries, disputes, and operations, ensuring accuracy and timely follow-through across debit, credit, prepaid, HSA, and ATM cards.

The ideal candidate is dependable, detail-oriented, and capable of balancing speed with compliance in a fast-paced environment. Travel to branches within the region is required, and the role offers opportunities to develop broad expertise.