Card Operations & Disputes Specialist

Park State Bank; Minneapolis (MN); On-site; USD 42,000 - 64,000; Full time

Job summary

Park State Bank is seeking a detail-oriented Card Services Specialist in Minneapolis to support day-to-day card operations across debit, credit, prepaid, HSA, and ATM services. You will handle inquiries, process disputes under Regulation E, monitor fraud and CAMS alerts, maintain case documentation, and identify process improvements to strengthen accuracy and compliance in a fast-paced environment.

High school diploma required; experience in banking or card operations preferred.

Qualifications

• At least one year in banking, financial services, card operations, fraud, disputes, or related field preferred.
• Proficiency with MS Word, Excel, Teams and Outlook is required.
• Experience with card-processing, banking, dispute management, fraud-monitoring, or case-management systems preferred.

Responsibilities

• Support card inquiries and operational questions by providing knowledgeable guidance, timely assistance, and clear communication to ensure effective resolution and follow-through.
• Process debit and ATM card disputes in accordance with Regulation E, Visa rules, and bank procedures, including claim review, provisional credit, chargebacks, recovery efforts, documentation, and final notices.
• Monitor disputes processed by service providers to ensure timely, accurate, and compliant handling; review reports and track recovery and loss activity through resolution.
• Support credit card fraud and dispute activity, including case review, service-provider closeout packages, general ledger loss posting, recoveries, and centralized documentation retention.
• Review fraud alerts, CAMS activity, compromised card notifications, and operational exception reports; assess risk and coordinate appropriate action in response to threats and priorities.
• Perform and support daily card servicing operations, including card maintenance, credit card payment processing, account closures, card reissuance, returned mail, and servicing exceptions.
• Review daily card reports and assist with gathering departmental data to support card operations and reporting needs.
• Maintain complete, accurate, and organized case documentation to support customer communication, audits, complaints, examinations, and internal reporting.
• Identify recurring issues, control gaps, or inefficient processes and recommend practical improvements that strengthen service, compliance, and operational consistency.

Skills

Analytical thinking

Attention to detail

Communication

Problem solving

Time management

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Microsoft Outlook

Job description

Park State Bank is seeking a detail-oriented Card Services Specialist in Minneapolis to support day-to-day card operations across debit, credit, prepaid, HSA, and ATM services. You will handle inquiries, process disputes under Regulation E, monitor fraud and CAMS alerts, maintain case documentation, and identify process improvements to strengthen accuracy and compliance in a fast-paced environment.

High school diploma required; experience in banking or card operations preferred.