Card Services Pro: Disputes, Fraud & Card Ops

Park State Bank; Nashwauk (MN); On-site; USD 28,000 - 32,000; Full time

Job summary

Park State Bank in Nashwauk, Minnesota is seeking a Card Services Specialist to support debit, credit, prepaid, and ATM card activities. You will handle inquiries, disputes, fraud, and routine servicing with accuracy and timely follow-through.

The ideal candidate is detail-oriented, calm under pressure, and able to balance competing priorities while delivering compliant, customer-focused service. Banking experience and MS Office proficiency are preferred.

Qualifications

• One year of banking, financial services, card operations, fraud, disputes, or related field preferred.
• Proficiency with Microsoft Word, Excel, Teams and Outlook required.
• Experience with card-processing, dispute management, fraud-monitoring, or case-management systems preferred.

Responsibilities

• Support card inquiries and operational questions with guidance and timely assistance.
• Process debit and ATM card disputes per Regulation E and Visa rules, including review and provisional credit.
• Monitor disputes processed by service providers and track recovery and loss activity through resolution.
• Support credit card fraud and dispute activity, including case review and documentation retention.
• Review fraud alerts and CAMS activity, assess risk, and coordinate appropriate actions.
• Perform daily card servicing operations: maintenance, payments, account closures, reissuance, resolving exceptions.
• Review daily reports and gather data to support card operations and reporting needs.
• Maintain complete, accurate case documentation for audits, complaints, examinations, and reporting.

Skills

Analytical skills

Attention to detail

Communication

Teamwork

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Teams

Outlook

Card processing systems

Job description

Park State Bank in Nashwauk, Minnesota is seeking a Card Services Specialist to support debit, credit, prepaid, and ATM card activities. You will handle inquiries, disputes, fraud, and routine servicing with accuracy and timely follow-through.

The ideal candidate is detail-oriented, calm under pressure, and able to balance competing priorities while delivering compliant, customer-focused service. Banking experience and MS Office proficiency are preferred.