Card Services Specialist

Arbor Financial Credit Union; Michigan; Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Hybrid work schedule

Vacation and time off

401(k) with match and profit-sharing

Health insurance

HSA and flexible spending plans

Life insurance

Disability coverage

Employee Assistance Program

Loan and mortgage discounts

Job summary

Arbor Financial Credit Union in Kalamazoo, MI seeks a Card Services Specialist to support debit and credit card programs, resolve card issues, and assist members with confidence and care. Ideal for problem-solvers who handle financial systems and protect member information.

The role offers a hybrid schedule, opportunities for advancement to Card Services Specialist II/III with pay increases, and exposure to internal openings across departments like lending, IT, and finance.

Qualifications

• High School Diploma or equivalent required.
• Financial services industry experience preferred.
• Strong computer and application skills.
• Strong oral and written communication skills.
• Ability to organize, prioritize, and manage multiple responsibilities.
• Team player with a positive attitude and flexibility.
• Professionalism in conduct and appearance.
• Bondable.

Responsibilities

• Process credit card payment exceptions and review activity reports.
• Research and resolve card-related issues and payment exceptions.
• Assist members and staff with card service inquiries.
• Monitor and respond to fraud, lost/stolen cards, and account abuse.
• Process balance transfers, returns, check requests, and account closures.
• Maintain accurate records and protect confidential information.
• Support department operations and ensure policy compliance.

Skills

Computer skills

Communication skills

Organization

Team player

Professionalism

Bondable

Education

High School Diploma or equivalent

College degree (preferred)

Tools

Financial systems

Job description

Description

Card Services Specialist Benefit Highlights

• Hybrid work schedule
• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• 401(k) with 6% match and 4% profit-sharing contribution
• Top-notch health insurance, dental, and vision
• HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage
• Employee Assistance Program to prioritize your wellbeing
• Loan and mortgage discounts + higher rates for savings products

Starting Wage: $17.25/Hour, based on experience

Location: Kalamazoo, MI

About The Role

Join our team as a Card Services Specialist, where you'll play a key role in supporting debit and credit card programs, resolving card-related issues, and assisting members with confidence and care. This position is ideal for someone who enjoys problem-solving, working with financial systems, and delivering exceptional service while protecting sensitive member information.

Where You're Headed

Start your journey at Arbor as a Card Services Specialist and grow right where you are - Card Services Specialist II and III growth track promotions possible (with a pay increase). With advancement opportunities and access to internal openings in departments like lending, marketing, IT, HR, and finance, your future is full of possibility.

What You'll Do

• Process credit card payment exceptions and review activity reports
• Research and resolve card-related issues and payment exceptions
• Assist members and staff with card service inquiries
• Monitor and respond to fraud, lost/stolen cards, and account abuse
• Process balance transfers, returns, check requests, and account closures
• Maintain accurate records and protect confidential information
• Support department operations and ensure policy compliance

Is This You?

• High School Diploma or equivalent
• Financial services industry experience
• Strong computer and application skills
• Strong oral and written communication skills
• Ability to successfully organize, prioritize, and manage multiple responsibilities
• Team player with a positive attitude and flexibility
• Professionalism in conduct, communication, and appearance
• Ability to be bonded
• Preferred But Not Required: College degree, service/sales experience, and previous experience in a similar or related role.

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We've built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you'll enjoy meaningful work, growth opportunities, caring teams, and great benefits. Visit our website to discover what makes us exceptional and apply in minutes: www.arborfcu.org/careers.