Branch Manager

Arbor Financial Credit Union; Paw Paw, Northern (MI, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid time off

401(k) with match and profit-sharing

Health insurance

HSA/FSA

Life insurance

Tuition reimbursement

Loan and mortgage discounts

Job summary

Arbor Financial Credit Union in Paw Paw and Lawrence, Michigan, seeks a Branch Manager to lead two teams and deliver outstanding member service while driving branch performance and staff development.

The ideal candidate has 3+ years in retail banking with 1+ year in leadership, strong coaching and communication skills, and solid knowledge of financial products and regulations. This role offers growth within Arbor’s community-focused culture.

Qualifications

• 3+ years’ experience in retail banking and 1+ year of leadership experience
• Strong coaching, communication, member service, and interpersonal skills
• Solid knowledge of financial products, services, and regulations
• Proficiency in computer operation and Microsoft 365
• Able to be bonded (Age 18+)
• Bachelor's degree (business, finance, or related) preferred or equivalent experience
• Experience with Fiserv DNA, consumer lending and/or sales is preferred

Responsibilities

• Lead branch staff to drive performance and deliver outstanding member service
• Oversee daily operations, including opening/closing, cash management, and audit readiness
• Ensure compliance with policies, procedures, and regulations
• Build and maintain relationships with members to identify and meet their financial needs
• Support Tellers and Personal Bankers with complex member issues, escalations, and serve as backup as needed
• Monitor branch performance metrics and implement strategies to achieve sales/service goals
• Represent Arbor at community events

Skills

Leadership

Coaching

Communication

Interpersonal skills

Customer service

Attention to detail

Confidentiality

Problem-solving

Team management

Education

High School Diploma or equivalent

Bachelor's degree preferred

Tools

Microsoft 365

Fiserv DNA

Job description

Branch Manager Benefit Highlights

• Paid vacation, personal, sick, holiday, volunteer & birthday time off
• 401(k) with 6% match and 4% profit-sharing contribution
• Top-notch health insurance, dental, and vision
• HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage
• Tuition reimbursement
• Loan and mortgage discounts + higher rates for savings products

Location: Paw Paw and Lawrence, Michigan

About The Role

As a Branch Manager, you’ll lead two talented teams to deliver outstanding member service, drive branch performance, and empower staff to help members achieve financial wellbeing every day. If you’re an experienced leader with a background in financial services who thrives on building relationships and making a positive impact in your community, this is your opportunity to shine!

Where You’re Headed

This role prepares you for expanded leadership opportunities within the credit union by building strong expertise in people development, and member-focused culture. As you grow, you'll position yourself for advancement. You’ll gain the skills and visibility needed to help shape the credit union’s long-term success while advancing your own leadership career.

What You’ll Do

• Lead branch staff to drive performance and deliver outstanding member service
• Oversee daily operations, including opening/closing, cash management, and audit readiness
• Ensure compliance with policies, procedures, and regulations
• Build and maintain relationships with members to identify and meet their financial needs
• Support Tellers and Personal Bankers with complex member issues, escalations, and serve as backup as needed
• Monitor branch performance metrics and implement strategies to achieve sales/service goals
• Represent Arbor at community events

Is This You?

• High School Diploma or equivalent
• 3+ years’ experience in retail banking and 1+ year of leadership experience
• Strong coaching, communication, member service, and interpersonal skills
• Solid knowledge of financial products, services, and regulations
• Proficiency in computer operation and Microsoft 365
• Professionalism in conduct, communication, and appearance
• Ability to collaborate in a fast-paced, member-focused environment, occasional offsite travel
• Strong attention to detail, problem-solving, confidentiality, and organizational skills
• Able to be bonded (Age 18+)
• Preferred But Not Required: Bachelor's degree (business, finance, or related) or equivalent experience, experience with Fiserv DNA, consumer lending and/or sales experience

Why Join Arbor?

For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun. Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits.