Hybrid Card Services Specialist — Growth & Impact

Arbor Financial Credit Union; Michigan; Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Hybrid work schedule

Vacation and time off

401(k) with match and profit-sharing

Health insurance

HSA and flexible spending plans

Life insurance

Disability coverage

Employee Assistance Program

Loan and mortgage discounts

Job summary

Arbor Financial Credit Union in Kalamazoo, MI seeks a Card Services Specialist to support debit and credit card programs, resolve card issues, and assist members with confidence and care. Ideal for problem-solvers who handle financial systems and protect member information.

The role offers a hybrid schedule, opportunities for advancement to Card Services Specialist II/III with pay increases, and exposure to internal openings across departments like lending, IT, and finance.

Qualifications

• High School Diploma or equivalent required.
• Financial services industry experience preferred.
• Strong computer and application skills.
• Strong oral and written communication skills.
• Ability to organize, prioritize, and manage multiple responsibilities.
• Team player with a positive attitude and flexibility.
• Professionalism in conduct and appearance.
• Bondable.

Responsibilities

• Process credit card payment exceptions and review activity reports.
• Research and resolve card-related issues and payment exceptions.
• Assist members and staff with card service inquiries.
• Monitor and respond to fraud, lost/stolen cards, and account abuse.
• Process balance transfers, returns, check requests, and account closures.
• Maintain accurate records and protect confidential information.
• Support department operations and ensure policy compliance.

Skills

Computer skills

Communication skills

Organization

Team player

Professionalism

Bondable

Education

High School Diploma or equivalent

College degree (preferred)

Tools

Financial systems

Job description

Arbor Financial Credit Union in Kalamazoo, MI seeks a Card Services Specialist to support debit and credit card programs, resolve card issues, and assist members with confidence and care. Ideal for problem-solvers who handle financial systems and protect member information.

The role offers a hybrid schedule, opportunities for advancement to Card Services Specialist II/III with pay increases, and exposure to internal openings across departments like lending, IT, and finance.