Card Services Lead - Fraud Prevention & Member Experience

Northrop Grumman Federal Credit Union; Gardena (CA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with employer match

Profit sharing

Job summary

Northrop Grumman Federal Credit Union in Gardena, CA seeks an experienced Card Services Assistant Manager to lead daily debit/credit card operations, coach staff, and ensure service excellence for members.

You will help develop processes, monitor fraud, handle disputes, and ensure compliance with regulations while partnering with management on goals and vendor relationships. Competitive compensation and comprehensive benefits included.

Qualifications

• High school diploma or equivalent.
• Minimum 5 years of Card Services leadership experience.
• Strong knowledge of debit and credit card operations and fraud prevention.
• Proficient in Microsoft Office and data analysis.

Responsibilities

• Oversee daily debit and credit card operations and processing.
• Coach and develop Card Services staff.
• Resolve escalated member and operational issues.
• Monitor fraud activity and support prevention.
• Assist with department reporting, audits, and process improvements.
• Manage vendor relationships and card program initiatives.
• Ensure compliance with policies and regulations.
• Drive customer service excellence and positive member experience.

Skills

Leadership

Training

Analytical thinking

Customer service

Education

High school diploma

Tools

Microsoft Office

Job description

Northrop Grumman Federal Credit Union in Gardena, CA seeks an experienced Card Services Assistant Manager to lead daily debit/credit card operations, coach staff, and ensure service excellence for members.

You will help develop processes, monitor fraud, handle disputes, and ensure compliance with regulations while partnering with management on goals and vendor relationships. Competitive compensation and comprehensive benefits included.