Card Services Call Center Leader — Mentorship & Growth

Liberty Federal Credit Union; Evansville (IN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Bonus opportunities

Paid Holidays

Paid Time Off

Medical, Dental and Vision Insurance

401(k) with match

Life Insurance and Disability coverage

Tuition Reimbursement

Job summary

Liberty FCU is seeking a Card Services Call Center Manager to oversee the daily operations of the Card Services Call Center. The role requires strong leadership, excellent service skills, and the ability to coach staff while maintaining confidentiality and high professional standards.

Candidates should be prepared for a rotating Saturday schedule and prior credit union experience is preferred. The manager will coordinate daily call center activities, conduct reviews, mentor employees, and

Qualifications

• Leadership and exceptional service skills.
• Ability to coach and mentor staff.
• Confidentiality and professionalism.
• Excellent problem-solving and multi-tasking abilities.
• Availability to work Saturdays on a rotating schedule.
• Previous credit union or financial institution experience desired.

Responsibilities

• Coordinate all aspects of the Card Services Call Center and supervise daily routines.
• Provide coaching and support, including meetings and monthly reviews.
• Conduct annual employee reviews and approve time off requests.
• Foster a positive work environment and assist members and staff with inquiries.
• Escalate member Card Services issues as the primary point of contact.
• Collaborate with the Card Services Operations Manager to ensure departmental responsibilities are met.
• Work with vendors to troubleshoot issues promptly.
• Assist with implementation of new products and services.
• Maintain knowledge of policies and update manuals as needed.
• Balance General Ledger accounts related to Card Services.
• Review credit card balances monthly.
• Assist with ScoreCard processes and inquiries.
• Open/close Operations Center on Saturdays and rotate as department manager.
• Provide vacation relief and assist during high volume.
• Complete required compliance training and uphold SERVlCE standards.

Skills

Leadership

Customer service

Coaching

Problem solving

Confidentiality

Multitasking

Communication

Staff supervision

Job description

Liberty FCU is seeking a Card Services Call Center Manager to oversee the daily operations of the Card Services Call Center. The role requires strong leadership, excellent service skills, and the ability to coach staff while maintaining confidentiality and high professional standards.

Candidates should be prepared for a rotating Saturday schedule and prior credit union experience is preferred. The manager will coordinate daily call center activities, conduct reviews, mentor employees, and