Card Services Assistant

Liberty Federal Credit Union; Evansville (IN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Bonus opportunities

Paid holidays

PTO

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Life insurance

Disability insurance

Tuition reimbursement

Job summary

Liberty FCU seeks a Card Services Assistant to support members with card-related inquiries and processing. The role is based at the Operations Center in Evansville, IN, with occasional Saturdays and evenings required.

You will handle debit/ATM card applications, monitor mail, and provide backup for daily card service tasks, including lost/stolen reports and quality control.

Qualifications

• Excellent communication and multi-tasking skills are required.
• Applicants must be willing to work Saturdays and evenings when necessary.
• Position stationed at the Operations Center: 4601 Theater Drive, Evansville, IN.

Responsibilities

• Serve as primary contact for members with card-related inquiries.
• Assist in processing debit and ATM card applications from branch and online channels.
• Close debit card accounts due to inactivity or closures.
• Monitor returned mail with debit/credit cards.
• Provide backup for daily routines: processing and ordering card applications; quality control reports; CardWizard admin routines; lost/stolen card replacements.

Skills

Excellent communication

Multi-tasking

Job description

Liberty FCU, a full-service credit union, is currently seeking a Card Services Assistant with excellent communication and multi-tasking skills. Applicants must be willing to work Saturdays and evenings when necessary. This position will be stationed within the Operations Center located at 4601 Theater Drive, Evansville, IN.

Duties and Responsibilities:

• Serve as primary contact for members with card-related inquiries.
• Serve as primary contact to assist the LFCU staff with various card-related inquiries.
• Assist in processing approved/denied debit and ATM card applications from branch and online channels.
• Close debit card accounts due to inactivity or account closures.
• Monitor returned mail with debit/credit cards.
• Serve as backup to the following daily routines:
  • Process debit and ATM card applications including both approving and ordering.
  • Monitor multiple reports for debit card quality control.
  • Perform primary CardWizard administrative routines.
  • Process lost/stolen card replacements, transfer points, and perform other service maintenance for all lost/stolen card reports.
• Assist with tasks within the Card Services department when volume is heavy or for vacation relief.
• Assist with card room duties as needed.
• Work on the department’s Saturday schedule on a rotating basis.
• Develop and maintain an understanding of all card services products and services.
• Always be security-minded on member inquiries including address changes and replacement plastic requests.
• Adhere to the credit union’s S.E.R.V.I.C.E standards.
• Develop a working knowledge of the credit union's data and word processing systems.
• Develop an understanding of credit union history, philosophy, organization, by-laws, and operational procedures.
• Any other duties assigned by my supervisor or management.

Benefits and Compensation:

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.