Hybrid Card Solutions Specialist II — Member Experience

United Nations Federal Credit Union; New York (NY); Ibrido; USD 62.000 - 75.000; Tempo pieno

Descrizione del lavoro

United Nations Federal Credit Union (UNFCU) seeks an experienced card services specialist to deliver exceptional member support for debit and credit card issues. You will handle inquiries, perform card maintenance, and coordinate express or standard card deliveries to designated locations with attention to accuracy and service standards.

The role requires 2–4 years of card processing experience and at least some college coursework, with a hybrid work arrangement (2 days in-office, more as

Competenze

• 2–4 years of experience related to debit and credit card processing.
• Bachelor’s degree or some college coursework completed.

Mansioni

• Provide high-quality member service and resolve card-related issues via written and verbal communication.
• Process card order requests (express/standard) to locations as directed by the member.
• Maintain and adjust members' cards, block accounts, and complete transfers.
• Support Contact Center, Retail Branches, and Representative Offices with card inquiries and escalations.
• Escalate systemic issues impacting member experience and research with card servicing systems.
• Process financial adjustments within Card core systems (DNA and Springboard).
• Review daily reports and update department procedures to ensure documentation standards.

Conoscenze

Card processing experience

Formazione

Bachelor’s degree or some college coursework

Descrizione del lavoro

United Nations Federal Credit Union (UNFCU) seeks an experienced card services specialist to deliver exceptional member support for debit and credit card issues. You will handle inquiries, perform card maintenance, and coordinate express or standard card deliveries to designated locations with attention to accuracy and service standards.

The role requires 2–4 years of card processing experience and at least some college coursework, with a hybrid work arrangement (2 days in-office, more as