Card Services Specialist II — Member Experience (Hybrid)

UNFCU; New York (NY); Hybrid; USD 62,000 - 75,000; Full time

Job summary

UNFCU in New York City is seeking a productive member to join our Cards Services team. You will independently manage and resolve card inquiries, process card orders, and ensure timely service to members, upholding our commitment to service excellence.

This is a hybrid role with two days in the office weekly, and additional in-office days as needed. The position pays an annual salary in the NYC range of $62,290 to $75,000, commensurate with location and experience.

Qualifications

• Bachelor’s degree or some college coursework completed.
• 2–4 years of experience related to debit and credit card processing.
• Proficiency with MS Word, Excel and PowerPoint.

Responsibilities

• Provide exceptional service by managing assigned email and case queues and resolving card-related inquiries.
• Process card order requests (express/standard delivery) to designated locations as directed.
• Perform maintenance/adjustments to members’ cards and block accounts as needed.
• Support Contact Center, Retail Branches and Representative Offices with card-related inquiries and escalations.
• Maintain knowledge of department functions and determine escalation paths within SLAs.
• Identify and escalate systemic issues impacting member experience across card servicing systems.
• Process financial adjustments within core systems (DNA and Springboard).
• Review daily reports and update department procedures to ensure proper documentation.

Skills

Card processing experience (debit/cc)

Customer service oriented

Education

Bachelor’s degree or some college coursework completed

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

UNFCU in New York City is seeking a productive member to join our Cards Services team. You will independently manage and resolve card inquiries, process card orders, and ensure timely service to members, upholding our commitment to service excellence.

This is a hybrid role with two days in the office weekly, and additional in-office days as needed. The position pays an annual salary in the NYC range of $62,290 to $75,000, commensurate with location and experience.