Card Services Specialist

Affinity Federal Credit Union; Basking Ridge (NJ); Hybrid; USD 50,000 - 52,000; Full time

Benefits offered by this job

Full medical/dental/prescription coverage

401(k) plan

Profit sharing

Generous paid time off

Tuition Assistance Program

Job summary

Affinity Federal Credit Union in Basking Ridge, NJ is seeking a Card Services Specialist responsible for managing daily operations related to ATM and card services. This entry-level role offers a salary of $50k-$52k per year and requires strong interpersonal and analytical skills.

The position is hybrid, involving both on-site and remote work. Suitable candidates should have a high school diploma and relevant experience, with opportunities for professional development and a rewarding benefits package.

Qualifications

• 2-4 years of related work experience.
• Proficient in various software packages.
• Willingness to train if experience is lacking.

Responsibilities

• Handle credit and debit card dispute claims from members.
• Work with members and vendors to resolve claims.
• Manage reconciliation of chargeback process.
• Assist branch personnel with Plastic Card inquiries.
• Perform card production following security standards.

Skills

Interpersonal skills

Communication skills

Organizational skills

Analytical skills

Problem-solving skills

Knowledge of DNA/CCM Core System

Education

High school diploma or equivalent

Tools

Outlook

Excel

Word

Job description

Card Services Specialist

Affinity Federal Credit Union Basking Ridge, New Jersey, United States

About this position

The Card Services Specialist is responsible for performing daily functions necessary to promote strong, exceptional member service levels regarding all ATM, debit and credit card matters. The Card Services Specialist corresponds between member cardholders, businesses, or other individuals to ensure proper procedures and actions are completed in regards to resolving disputed items. Great opportunity for an entry-level candidate looking to gain additional banking experience!

The expected salary for a new hire in this position is $50k-$52k per year. The wage/salary offered to a successful candidate will be dependent on several qualifying factors, including but not limited to: years of relevant experience, years of industry experience, education, etc. This position is HYBRID, with some on-site work required at Affinity Headquarters in Basking Ridge, NJ.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Handles credit and debit card dispute claims from members and takes appropriate action to resolve appropriately while following Visa and regulatory guidelines.
• Works with member and vendor or other individuals where applicable to resolve claims and avoid chargeback.
• Works with member to obtain all necessary claim information and submits for chargeback to Visa.
• Acts as an advocate for members to ensure positive resolutions.
• Manages reconciliation of chargeback process on DNA/CCM Core System: chargeback, representment, pre-arbitration through to closure.
• Assists Branch and Hub personnel relative to Plastic Card account inquiries.
• Provides general account information assistance.
• Researches and responds appropriately to inquiries.
• Assists with Rewards program inquiries and maintenance.
• Performs Plastic Card account maintenance:
  • Orders new plastics.
  • Expedited card requests via instant issue or central issue pull request.
  • Closes accounts at member request.
  • Blocks and reorders all plastic cards, as needed.
  • Manages the cards reported lost/stolen process thru Visa VRU.
  • Blocks all cards returned to processor for invalid mailing address.
  • Reviews and corrects daily AP Reject Report.
  • Processes cycle and limit change requests.
• Performs card production in accordance with security standards.
• Participates in monthly balance audits.
• Knows, follows and understands the standardized procedures and policies of the Card Services area.
• Provides backup as needed.

MISCELLANEOUS RESPONSIBILITIES

• All other duties as assigned.

EDUCATION and/or EXPERIENCE REQUIREMENTS

High school diploma or equivalent required with 2-4 years of related work experience.

• Excellent interpersonal, communication and organizational skills.
• Excellent analytical skills with the ability to identify and solve problems.
• Proficient in the use of various software packages. This includes but is not limited to: Knowledge of DNA/CCM Core System, Outlook, Excel, Word. Experience helpful but willing to train.

Affinity strives to maintain balance between our employees’ personal and professional responsibilities. All full-time employees receive a highly competitive and multi-faceted Total Rewards package including competitive pay, target incentive, full medical/dental/prescription coverage, 401(k) plan, profit sharing, and generous paid time off. As an Affinity employee you are eligible for discounts on our products and services and earn paid time off for volunteering, and much more. In addition to these benefits, Affinity provides extensive educational and developmental opportunities as well as access to our formal Tuition Assistance Program.

Affinity Federal Credit Union is an Equal Opportunity Employer.

Affinity FCU is committed to creating an inclusive culture and an employment experience that values diversity. Our culture is built on respect - one that recognizes and values the unique talents of everyone on the team. With a genuine commitment to diversity, we’ve created an environment where employees feel comfortable regardless of race, gender, religion, background, physical ability or sexual orientation.