Card Payments Product Owner, Senior Associate

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 120,000 - 160,000; Full time

Job summary

JPMorgan Chase & Co. in Columbus seeks a Product Owner to lead end-to-end delivery for Pay Chase Payments’ digital credit payment UX and platform, partnering cross-functionally to build scalable, customer-led experiences.

You will own the product lifecycle and be the voice of the customer to deliver value. The role focuses on improving efficiency and usability across the payment platform, developing new features, and collaborating with co-brand stakeholders.

Qualifications

• 5+ years of experience in product management or a related domain.
• Strong knowledge of the product development lifecycle.
• Experience leading lifecycle activities from discovery to value management.
• Experience in Payments and/or the Credit Card industry is preferred.

Responsibilities

• Develops product strategy and vision that delivers customer value.
• Leads discovery and market research to identify customer needs and translate insights into the roadmap.
• Owns and evolves the product backlog to support the roadmap and value proposition.
• Defines and tracks key success metrics such as cost, adoption, risk posture, and reliability.

Skills

Product management

Cross-functional leadership

Market research

Job description

Lead end-to-end product delivery for Pay Chase Payments’ digital credit payment UX and platform while partnering cross-functionally to build scalable, resilient, customer-led payment experiences. Our team owns the digital UX and platform experience that enables customers to pay their loans, leases, and lines of credit. With a strong commitment to scalability, resiliency, and stability.

As a Product Owner on the Card Payments team, you will help innovate new product offerings and lead the end-to-end product lifecycle. You will serve as the voice of the customer, building profitable products that deliver meaningful customer value. In this role, you will guide successful product launches, gather and incorporate feedback, and ensure top-tier client experiences. Your work will span a wide range of initiatives—from improving efficiency and ease-of-use across our payment platform, to developing new payment features, to partnering with key co-brand stakeholders. You will collaborate closely with cross-functional teams to deliver high-quality experiences that exceed customer expectations—on a team with a culture that is collaborative, curious, and empowering.

Job responsibilities

• Develops product strategy and vision that delivers customer value
• Leads discovery and market research to identify customer needs and translate insights into the product roadmap
• Owns, maintains, and evolves the product backlog to support the strategic roadmap and value proposition
• Defines and tracks key success metrics (e.g., cost, feature adoption/functionality, risk posture, reliability)

Required qualifications, capabilities, and skills

• 5+ years of experience (or equivalent expertise) in product management or a relevant domain
• Strong knowledge of the product development lifecycle
• Proven ability to lead product lifecycle activities, including discovery, ideation, strategic development, requirements definition, and value management

Preferred qualifications, capabilities, and skills

• Experience operating in a highly matrixed, complex organization
• Experience in Payments and/or the Credit Card industry

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.