Vice President, Product Manager

JPMorgan Chase & Co.; Columbus (OH); On-site; USD 150,000 - 190,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks a Vice President Product Manager for Payment Experiences and Services. You will own and evolve payment platform capabilities that support multiple customer experiences and servicing solutions.

You will apply a platform mindset to identify reusable capabilities, define roadmaps, and drive delivery through agile practices. You will use data and analytics to inform prioritization, improve execution, and increase adoption across teams.

Qualifications

• 7+ years in product management, payments, or related fields.
• Experience with platform products, APIs, or shared services.
• Experience defining strategy and executing via agile methods.
• Experience backlog management and stakeholder alignment.
• Understanding of software development and engineering collaboration.
• Ability to navigate complex environments and prioritize.

Responsibilities

• Own a portfolio of payment platform capabilities across experiences and servicing solutions.
• Identify reusable, scalable platform capabilities for multiple products and channels.
• Partner with product, engineering, architecture, operations, risk and business stakeholders to define features.
• Define strategy, roadmaps, and delivery plans aligned to user needs and outcomes.
• Manage and prioritize product backlogs to focus on high-value outcomes.
• Maintain documentation, write epics, features, user stories, and acceptance criteria.
• Participate in agile ceremonies including sprint planning, refinement, and reviews.
• Collaborate with engineering and architecture to deliver resilient platform solutions.
• Evaluate integration requests and reuse existing capabilities where possible.
• Use data, analytics, and AI-enabled tools to inform decisions and improve efficiency.
• Support governance, issue management, controls, and continuous improvement.

Skills

Product management

Payments

Financial services

Technology

Platform products

APIs

Agile

Backlogs

Stakeholders

Data analytics

AI-enabled tools

Education

Bachelor's degree

Advanced degree

Tools

APIs

Job description

Help shape the future of payments by building shared capabilities that power modern customer and servicing experiences. In this role, you will define and deliver platform products that improve speed, reliability, and reuse across multiple experiences. You’ll partner closely with product, engineering, architecture, operations, and risk stakeholders to deliver scalable solutions. If you enjoy solving complex problems with a platform mindset and measurable outcomes, this role offers the opportunity to drive broad impact.

As a Vice President Product Manager in the Payment Experiences and Services team, you own and evolve payment platform capabilities that support multiple customer experiences and servicing solutions. You will apply a platform mindset to identify reusable capabilities, define roadmaps, and drive delivery through agile practices. You will use data and analytics to inform prioritization, improve execution, and increase adoption across teams.

Job responsibilities

• Own a portfolio of payment platform capabilities supporting customer experiences, servicing solutions, and strategic initiatives
• Identify and deliver reusable, scalable platform capabilities that can serve multiple products and channels
• Partner with product, engineering, architecture, operations, risk, and business stakeholders to define and prioritize features
• Define product strategy, roadmaps, and delivery plans aligned to user needs and business outcomes
• Manage and prioritize product backlogs to keep delivery focused on the highest-value outcomes
• Maintain clear product documentation, author epics, features, user stories, and acceptance criteria,
• Participate in agile ceremonies, including sprint planning, refinement, reviews, and retrospectives
• Collaborate with engineering and architecture to deliver resilient, well-governed platform solutions
• Evaluate integration requests and new opportunities, reusing existing capabilities where appropriate
• Use data, analytics, and AI-enabled tools to improve analysis, requirements, prioritization, reporting, and operational effectiveness
• Support operational excellence through governance, issue management, controls, and continuous improvement practices

Required qualifications, capabilities and skills

• 7 years of experience in product management, payments, financial services, technology, or a related discipline
• Bachelor’s degree required
• Experience managing platform products, APIs, shared services, or enterprise capabilities
• Experience defining product strategy and executing delivery through agile methods
• Experience managing product backlogs, roadmaps, prioritization approaches, and stakeholder expectations
• Understanding of software development processes and experience partnering with engineering teams through delivery
• Ability to navigate complex business and technology environments while balancing competing priorities
• Demonstrated written, verbal, and presentation communication skills
• Demonstrated analytical and problem-solving skills, including using data to inform decisions
• Experience influencing and aligning stakeholders across a matrixed organization
• Experience using data, analytics, and AI-enabled tools to improve productivity and business outcomes

Preferred qualifications, capabilities and skills

• Advanced degree
• Experience supporting payment platforms, transaction processing, digital experiences, or servicing capabilities
• Experience owning products used by multiple consumer groups and business partners
• Experience leading modernization, transformation, or large-scale strategic initiativesExperience using AI tools for analysis, documentation, prioritization, workflow automation, and decision support
• Track record of delivering platform capabilities that drive adoption across multiple teams and business functions

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.