Card Operations & Member Experience Leader

Horizon Federal Credit Union; Williamsport (Lycoming County); Hybrid; USD 55,000 - 69,000; Full time

Job summary

Horizon Federal Credit Union in Williamsport, PA seeks an Operations Support Manager. This exempt, full-time role leads card programs, fraud solutions, and deposit operations, delivering exceptional member service and strategic delivery channels.

Responsibilities include setting department objectives, coaching staff, ensuring regulatory compliance (FFIEC), and driving initiatives to enhance efficiency and profitability while maintaining Horizon’s values and member focus.

Qualifications

• Bachelor’s degree or comparable work experience in financial institution operations.
• Minimum two years’ progressive leadership within a financial institution.
• Strong interpersonal and written communication skills.
• Ability to manage multiple priorities and drive results.
• Demonstrates professionalism and integrity in all interactions.

Responsibilities

• Ambassador of Horizon’s brand; uphold mission, vision and values.
• Ensure compliance with laws, FFIEC security mandates, and non-face-to-face banking regulations.
• Set and monitor department objectives aligned with the credit union’s plan.
• Lead, coach, mentor, and develop staff for productivity and engagement.
• Oversee card program performance, profitability, and feature enhancements.
• Manage member delivery channels (ATM, digital banking, EFT) and future services.

Skills

Leadership

Communication

Analytical thinking

Interpersonal skills

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Horizon Federal Credit Union in Williamsport, PA seeks an Operations Support Manager. This exempt, full-time role leads card programs, fraud solutions, and deposit operations, delivering exceptional member service and strategic delivery channels.

Responsibilities include setting department objectives, coaching staff, ensuring regulatory compliance (FFIEC), and driving initiatives to enhance efficiency and profitability while maintaining Horizon’s values and member focus.