Operations & Card Programs Lead — Hybrid with Benefits

Heritage Community Credit Union; Sacramento (CA); Hybrid; USD 89,000 - 134,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Health Savings Account

Flexible Spending Account

Life Insurance

Long-term Disability Insurance

Voluntary Insurance Products

Employee Assistance Program (EAP)

Paid Holidays

Paid Vacation & Sick time

Participation in Credit UnionSponsored

A friendly staff and pleasant work环境

Job summary

Heritage Community Credit Union in Sacramento, CA is seeking a full-time Exempt Operations Support Manager to lead the Operations Support team. The role focuses on card programs, fraud mitigation, compliance, and risk management, with responsibility for day-to-day operations across card services, deposits, lending, and e-services.

The successful candidate will bring 3–5+ years in financial operations, strong leadership, and a proven ability to drive process improvements while ensuring internal

Qualifications

• 3–5+ years of experience in credit union or financial institution operations.
• Experience supervising staff, including compliance or risk personnel.
• Strong knowledge of card network rules, fraud tools, dispute management, operational risk, and regulatory requirements.
• Ability to interpret and apply federal and state regulations (Reg E, Reg Z, Reg CC, UCC, OFAC, and general operational compliance requirements).
• May be required to obtain and maintain NMLS designation.
• May serve as a Notary Public.
• Valid driver’s license.
• High level of organization, systems thinking, and follow-through
• Strong leadership and team development skillset
• Analytical mindset with excellent problem-solving ability
• Strong communication and cross-department collaboration
• Ability to manage multiple projects simultaneously
• Deep understanding of operational workflows, card systems, fraud trends, compliance requirements, and risk management practices

Responsibilities

• Provide leadership, direction, and technical expertise to the Operations Support team with an enhanced focus on card programs, fraud mitigation, operational quality, compliance, and operational risk.
• Manage day-to-day operational support for card services, branch operations, deposit products, lending, e-services, compliance, and fraud/dispute processes.
• Lead departmental projects and develop the operations team members including the Compliance & Risk Officer to support the organization’s mission and growth.

Skills

Operations leadership

Card programs

Fraud management

Regulatory compliance

Staff supervision

Cross-department collaboration

Analytical mindset

Problem solving

Job description

Heritage Community Credit Union in Sacramento, CA is seeking a full-time Exempt Operations Support Manager to lead the Operations Support team. The role focuses on card programs, fraud mitigation, compliance, and risk management, with responsibility for day-to-day operations across card services, deposits, lending, and e-services.

The successful candidate will bring 3–5+ years in financial operations, strong leadership, and a proven ability to drive process improvements while ensuring internal