Card Office Admin Lead & Customer Service

Vcujobs; Richmond (VA); On-site; USD 20,000 - 29,000; Part time

Job summary

Virginia Commonwealth University (VCU) Technology Services is seeking an Administrative Specialist to support the Card Office on the MCV Campus. The role involves daily ID card production, handling customer inquiries, and supervising hourly staff to ensure efficient operations.

The position is onsite, Monday–Friday, with a daily 8:30 am to 4:30 pm schedule. Strong accounting, communication, and IT capability are essential to deliver accurate deposits and maintain office workflows.

Qualifications

• 2+ years of administrative office experience.
• 2+ years of accounting and cashiering experience.
• Strong customer service skills with excellent written and verbal communication.
• Proficient with MS Office and Google Suite.
• Ability to take initiative and work independently.
• Ability to work with diverse groups in professional settings.

Responsibilities

• Assist Customer Service Supervisor with daily Card Office administration.
• Oversee daily production and distribution of ID cards.
• Supervise and train hourly staff.
• Process daily deposits and monitor service emails.
• Coordinate group carding schedules and events.
• Maintain inventory and logs; troubleshoot basic office equipment.
• Perform other duties as assigned.

Skills

Administrative experience

Accounting & cash handling

Customer service

MS Office

Google Suite

Communication

Independence

Tools

MS Office

Google Workspace

Job description

Virginia Commonwealth University (VCU) Technology Services is seeking an Administrative Specialist to support the Card Office on the MCV Campus. The role involves daily ID card production, handling customer inquiries, and supervising hourly staff to ensure efficient operations.

The position is onsite, Monday–Friday, with a daily 8:30 am to 4:30 pm schedule. Strong accounting, communication, and IT capability are essential to deliver accurate deposits and maintain office workflows.