Campus Dining Sales & Enrollment Specialist

Virginia Commonwealth University; Richmond (VA); On-site; USD 50,000 - 53,000; Full time

Benefits offered by this job

Health benefits

Paid leave

Tuition benefits

Retirement planning

Cash matching

Employee discounts

Well‑being resources

Career development

Job summary

Virginia Commonwealth University is seeking a Dining Sales and Services Specialist to lead front-line customer support, dining plan enrollments, and account management for Business Services. The role is on-site Monday through Friday, 8:00 AM–4:00 PM, with duties spanning events and back-end POS/billing tasks.

Qualified candidates have a bachelor’s degree or equivalent experience and at least 2 years in customer service or administration, with strong data accuracy and presentation skills.

Qualifications

• Bachelor’s degree in Business Administration, Hospitality Management, or a related field; or an equivalent combination of education and experience.
• Minimum 2 years of experience in a customer service, sales support, or administrative role, preferably in a higher education or dining services environment.
• Proven experience handling data entry, record-keeping, and account management, with strong attention to detail and ability to maintain confidential information.
• Experience using or managing transaction systems, such as POS, enrollment, or billing software.
• Ability to analyze data related to customer inquiries, dining plan trends, and system usage to anticipate and fulfill customer needs.

Responsibilities

• Handle all customer service activities for Dining Services, including email, phone inquiries, and walk-ins.
• Process walk-in dining plan enrollments and maintain records of dining plan changes, exceptions, and cancellations.
• Anticipate and fulfill customer needs, track all incidents and requests for year-round analysis of peak use and relevant data to ensure effective, consistent response.
• Report vending machine issues to vendors.
• Collaborate with the manager to develop dining plan sales/inquiry talking points.
• Manage university dining accounts – enroll new accounts and disable cancelled/separated accounts.
• Assist with student events like Open Houses, Preview Days, and Orientations (may require weekends/evenings).
• Troubleshoot issues with dining plan software and POS systems via phone, web and email.
• Add POS menu items, tenders, plans, etc. into the university transaction system.
• Accurately register dining contracts in enrollment and billing systems.
• Resolve dining contract audit discrepancies.
• Perform data file maintenance as needed.
• Develop, update and add to the sales and services procedure manual.

Skills

Public speaking

Data analysis

Attention to detail

Customer service

Confidentiality

Education

Bachelor’s degree in Business Administration or related field

Tools

POS software

Enrollment software

Billing software

Job description

Virginia Commonwealth University is seeking a Dining Sales and Services Specialist to lead front-line customer support, dining plan enrollments, and account management for Business Services. The role is on-site Monday through Friday, 8:00 AM–4:00 PM, with duties spanning events and back-end POS/billing tasks.

Qualified candidates have a bachelor’s degree or equivalent experience and at least 2 years in customer service or administration, with strong data accuracy and presentation skills.