Administrative Specialist

Commonwealth of VA Careers; Virginia (MN); On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Fully Onsite

Job summary

Virginia Commonwealth University (VCU) Technology Services seeks an Administrative Specialist on the MCV Campus to support Card Office operations. The role assists the Customer Service Supervisor in daily admin tasks and oversees hourly personnel.

The position is fully onsite within Technology Support Services, requiring reliable transportation and punctual attendance, Monday–Friday 8:30 am–4:30 pm, with potential weekend work.

Qualifications

• 2+ years in administrative office
• 2+ years accounting and cashiering experience
• Strong customer service with written and verbal communication
• Proficient with MS Office and Google Suite
• Ability to take initiative and work independently
• Able to work with a variety of personalities in professional settings

Responsibilities

• Daily production and distribution of ID cards
• Lead front-line customer service support and supervise hourly staff
• Complete and prepare daily deposits from customer service operations
• Monitor customer service emails and respond to inquiries
• Coordinate carding schedules with office staff and manage inventories
• Troubleshoot basic office equipment issues and support operations

Skills

Customer service

MS Office

Google Suite

Communication

Independent work

Initiative

Job description

Advertising Summary: Campus Card Services has an exciting opportunity for growth in supporting Card Office operations.
The Administrative Specialist is an hourly position on the MCV Campus that will assist the Customer Service Supervisor with the daily administration of the Card Office.

Unit: Technology Services

Department: Technology Support Services

Department Summary: Virginia Commonwealth University (VCU) Technology Services is a central IT organization supporting the academic, research, and administrative missions of the university. Technology Services provides scalable, secure, and innovative technology solutions to all VCU units. We are seeking a Equipment Technician to join our team.

Duties & Responsibilities:

• Daily production and distribution of ID cards
• Leading front-line customer service support by being thoroughly knowledgeable of departmental policies and procedures
• Supervision, training, and development of all hourly employees
• Completes and prepares daily deposits from customer service operations
• Monitors customer service emails and responds to inquiries.
• Monitors group carding schedules or other customer service events and coordinates with office staff
• Maintains office supply inventory and ensures inventory logs are up to departmental standards
• Troubleshoots some office equipment issues
• Other duties as assigned

Minimum Qualifications

• Must be available to work Monday through Friday between the hours of 8:30 am and 4:30 pm
• 2+ years related experience working in an administrative office
• 2+ years of accounting and cashiering experience
• Strong customer service skills with excellent written and verbal communication
• Strong computer skills with knowledge of MS Office and Google Suite
• Must be able to take initiative and work independently
• Must be able to work with a variety of personalities in professional business situations
• Must have reliable transportation and can work weekends if needed
• Demonstrated ability to work in and foster an environment of respect, professionalism and civility with a population of faculty, staff, and students from all backgrounds and experiences, or a commitment to do so as a staff member at VCU.

Salary Range: 18.00

FLSA Exemption Status: Non-Exempt
Restricted Position: No

Flexible Work Arrangement: Fully Onsite

Contact Information:
Contact Name: Mary Teller
Contact Email: [e-mail]