Administrative Specialist

Virginia Commonwealth University; Richmond (VA); On-site; USD 20,000 - 29,000; Full time

Job summary

Virginia Commonwealth University invites applications for an Equipment Technician in Technology Services, supporting Campus Card Services and Card Office operations. The role focuses on daily ID card production, frontline service leadership, and supervising hourly staff.

Strong communication and accurate deposits are essential in a fully onsite environment. The position requires 2+ years in admin and cashiering, proficiency with MS Office/Google Suite, and weekend availability as needed.

Qualifications

• Minimum two years of experience in an administrative office.
• Two+ years of accounting and cashiering experience.
• Strong customer service skills with excellent written and verbal communication.
• Proficient with MS Office and Google Suite products.
• Ability to take initiative and work independently.
• Ability to work with diverse populations in a professional setting.
• Reliable transportation and weekend availability when needed.

Responsibilities

• Daily production and distribution of ID cards.
• Lead front-line customer service by applying department policies and procedures.
• Supervise, train, and develop all hourly employees.
• Prepare daily deposits from customer service operations.
• Monitor customer service emails and respond to inquiries.
• Coordinate group carding schedules and other events with office staff.
• Maintain office supply inventory and logs to standard.
• Troubleshoot basic office equipment issues.
• Perform other duties as assigned.

Skills

Admin experience

Accounting

Customer service

MS Office

Google Suite

Initiative

Independence

Professionalism

Reliable transportation

Weekend work

Job description

Advertising Summary:

Campus Card Services has an exciting opportunity for growth in supporting Card Office operations.

Unit:

Technology Services

Department:

Technology Support Services

Department Summary:

Virginia Commonwealth University(VCU) Technology Services is a central IT organization supportingthe academic, research, and administrative missions of theuniversity. Technology Services provides scalable, secure, andinnovative technology solutions to all VCU units. We are seeking a Equipment Technician to join our team.

Duties & Responsibilities:

• Daily production and distribution of ID cards
• Leading front-line customer service support by being thoroughlyknowledgeable of departmental policies and procedures
• Supervision, training, and development of all hourlyemployees
• Completes and prepares daily deposits from customer serviceoperations
• Monitors customer service emails and responds to inquiries.
• Monitors group carding schedules or other customer service eventsand coordinates with office staff
• Maintains office supply inventory and ensures inventory logs areup to departmental standards
• Troubleshoots some office equipment issues
• Other duties as assigned

Minimum Qualifications

• Must be available to work Monday through Friday between the hoursof 8:30 am and 4:30 pm
• 2+ years related experience working in an administrativeoffice
• 2+ years of accounting and cashiering experience
• Strong customer service skills with excellent written and verbalcommunication
• Strong computer skills with knowledge of MS Office and GoogleSuite
• Must be able to take initiative and work independently
• Must be able to work with a variety of personalities inprofessional business situations
• Must have reliable transportation and can work weekends ifneeded
• Demonstrated ability to work in and foster an environment ofrespect, professionalism and civility with a population of faculty,staff, and students from all backgrounds and experiences, or acommitment to do so as a staff member at VCU.

Salary Range:

18.00

FLSA Exemption Status:

Non-Exempt

Restricted Position:

No

Flexible Work Arrangement:

Fully Onsite

Contact Information:

Contact Name: MaryTeller
Contact Email: [e-mail]