Card Issuance Operations Lead - Networks & Compliance

Piermont Bank; New York; On-site; USD 100,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision

401k and benefits

Job summary

Piermont Bank is seeking a Card Services – Operations Manager to lead and scale the operational backbone of our card programs. You will own end-to-end card issuing operations, work with networks, processors, and fintech partners, and ensure scalable, compliant delivery across the lifecycle.

You will partner across Compliance, Risk, Technology, Product and Client Care to drive performance, resolve issues, and build stronger card programs as they grow.

Qualifications

• 3–5 years of experience in card issuing and payment network operations.
• Hands-on knowledge of BIN/ICA sponsorship, including payment network credentials and certifications.
• Experience with a card-issuing sponsor bank.
• Experience with payment networks, processors, fintechs, or card program partners.
• Exposure to card lifecycle operations: processing, disputes, settlement, reconciliations.

Responsibilities

• Own end-to-end card issuing operations, including network onboarding, credential management, certifications, and ongoing program support.
• Manage BIN/ICA sponsorship activities, credentials, certifications, reporting, and quarterly network requirements.
• Serve as operational partner to networks, processors, and fintech clients for timely resolutions and strong partner experience.
• Coordinate with third-party card issuing processors across lifecycle stages: issuance, processing, disputes, chargebacks, reconciliations.
• Monitor program performance, identify gaps, and develop scalable processes as the card portfolio grows.
• Collaborate with Compliance, Risk, Technology, Product, and Client Care to meet risk and regulatory expectations.
• Help troubleshoot complex operational issues across networks, processors, clients, and internal stakeholders.
• Support audits, examinations, certifications, and internal reviews related to card operations and network requirements.
• Bring ideas to strengthen, streamline, and scale the business.

Skills

Card issuing operations

Payment networks

Stakeholder collaboration

Regulatory awareness

Project management

Education

Bachelor’s degree or equivalent

Tools

Card processors

BIN/ICA sponsorship platforms

Network onboarding workflows

Job description

Piermont Bank is seeking a Card Services – Operations Manager to lead and scale the operational backbone of our card programs. You will own end-to-end card issuing operations, work with networks, processors, and fintech partners, and ensure scalable, compliant delivery across the lifecycle.

You will partner across Compliance, Risk, Technology, Product and Client Care to drive performance, resolve issues, and build stronger card programs as they grow.