Online Banking Support Specialist

Dollar Bank, FSB; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

Dollar Bank, FSB in Pittsburgh is seeking a Services Support Representative to handle payments, transfers, inquiries, and histories across online banking channels. You will respond to questions via phone, web chat, and Secure Message Center, and assist with mobile apps and Text Message Banking.

Requires a high school diploma and 1+ year of customer service experience; college degree preferred. This role includes a rotating schedule with some weekday evenings and Saturdays, and the Customer

Qualifications

• High School Diploma or GED required; college degree preferred.
• At least one year of customer service experience, preferably supporting online channels.
• Ability to learn Dollar Bank retail products, regulations, policies and procedures.

Responsibilities

• Execute professional customer service techniques with a friendly, patient demeanor.
• Process payments, transfers, stop payments, inquiries, histories and requests accurately.
• Assist customers with Online Banking questions and sign-up processes.
• Help customers download and navigate mobile apps and mobile web.
• Support customers signing up for Text Message Banking and use of the system.
• Communicate with customers via email and Secure Message Center.
• Identify sales opportunities and refer leads to Account Sales.
• Participate in ongoing customer service and sales training.

Skills

Customer service

Communication

Problem solving

Time management

Teamwork

Online banking

Education

High School Diploma

College degree preferred

Tools

Online Banking

Secure Message Center

Mobile apps

Job description

Dollar Bank, FSB in Pittsburgh is seeking a Services Support Representative to handle payments, transfers, inquiries, and histories across online banking channels. You will respond to questions via phone, web chat, and Secure Message Center, and assist with mobile apps and Text Message Banking.

Requires a high school diploma and 1+ year of customer service experience; college degree preferred. This role includes a rotating schedule with some weekday evenings and Saturdays, and the Customer