Fraud Support Specialist - Hybrid & Paid Training

M&t Bank; Honolulu (HI); Hybrid; USD 28,929 - 47,237; Full time

Benefits offered by this job

Paid training

Overtime pay

Shift differential

Paid time off

Health care benefits

Retirement plan

Tuition reimbursement

Professional development

Job summary

M&T Bank in Buffalo, NY is seeking a Customer Service Associate to support inbound and outbound servicing for Digital and Card exclusions, investigate and resolve issues, and assist with fraud prevention. The role requires open availability for shifts 8am-9pm, with training and potential overtime, and a hybrid schedule with two onsite days per week.

You will research transactions, respond to internal information requests, and maintain compliance with risk and regulatory standards while

Qualifications

• Associate’s degree or equivalent education/experience.
• Experience communicating with all levels of personnel.
• Proficient PC skills including word processing, spreadsheets, and presentations.

Responsibilities

• Identify and address customer needs regarding Digital and Card exclusions.
• Research and resolve issues related to web banking and Card transactions.
• Escalate complex problems and ensure timely resolution.
• Change user credentials and reissue cards when fraud is suspected.
• Place exclusions to allow authorized transactions to process.
• Respond to internal inquiries during investigations and provide required information.
• Ensure customer issues are resolved or escalated and follow up accordingly.
• Adhere to risk, regulatory standards, and company policies.
• Promote an inclusive environment and reflect the M&T Bank brand.
• Maintain internal controls and support audit requirements.

Skills

Communication skills

Customer service

Decision making

Education

Associate’s degree or equivalent

Tools

Industry-specific software

Job description

M&T Bank in Buffalo, NY is seeking a Customer Service Associate to support inbound and outbound servicing for Digital and Card exclusions, investigate and resolve issues, and assist with fraud prevention. The role requires open availability for shifts 8am-9pm, with training and potential overtime, and a hybrid schedule with two onsite days per week.

You will research transactions, respond to internal information requests, and maintain compliance with risk and regulatory standards while