Fraud Support Specialist - Hybrid & Paid Training

M&T Bank Corporation; Honolulu (HI); Híbrido; USD 28.929 - 47.237; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Overtime pay

Shift differential

Paid time off

Health care benefits

Retirement plan

Tuition reimbursement

Professional development

Descripción de la vacante

M&T Bank in Buffalo, NY is seeking a Customer Service Associate to support inbound and outbound servicing for Digital and Card exclusions, investigate and resolve issues, and assist with fraud prevention. The role requires open availability for shifts 8am-9pm, with training and potential overtime, and a hybrid schedule with two onsite days per week.

You will research transactions, respond to internal information requests, and maintain compliance with risk and regulatory standards while

Formación

• Associate’s degree or equivalent education/experience.
• Experience communicating with all levels of personnel.
• Proficient PC skills including word processing, spreadsheets, and presentations.

Responsabilidades

• Identify and address customer needs regarding Digital and Card exclusions.
• Research and resolve issues related to web banking and Card transactions.
• Escalate complex problems and ensure timely resolution.
• Change user credentials and reissue cards when fraud is suspected.
• Place exclusions to allow authorized transactions to process.
• Respond to internal inquiries during investigations and provide required information.
• Ensure customer issues are resolved or escalated and follow up accordingly.
• Adhere to risk, regulatory standards, and company policies.
• Promote an inclusive environment and reflect the M&T Bank brand.
• Maintain internal controls and support audit requirements.

Conocimientos

Communication skills

Customer service

Decision making

Educación

Associate’s degree or equivalent

Herramientas

Industry-specific software

Descripción del empleo

M&T Bank in Buffalo, NY is seeking a Customer Service Associate to support inbound and outbound servicing for Digital and Card exclusions, investigate and resolve issues, and assist with fraud prevention. The role requires open availability for shifts 8am-9pm, with training and potential overtime, and a hybrid schedule with two onsite days per week.

You will research transactions, respond to internal information requests, and maintain compliance with risk and regulatory standards while