Card Delivery Ops Lead: Projects, Vendors & Execution

Capital One; McLean (VA); On-site; USD 109,000 - 124,000; Full time

Job summary

Capital One seeks a Principal Associate for Card Delivery Operations (Client Facing) in McLean, VA. You will own project plans, manage milestones, and coordinate with product, tech, and external suppliers to ensure timely rollout and high-quality outcomes.

This role emphasizes precision, leadership, and cross-functional collaboration to minimize risk and maximize operational efficiency. A strong PM background and vendor management experience are essential.

Qualifications

• Minimum 2 years in Project or Process Management.
• Experience with third-party vendor management is required.
• Strong organizational and communication skills are essential.

Responsibilities

• Plan execution and direct project plans, milestones, and schedules.
• Identify delays and develop mitigation plans with cross-functional partners.
• Facilitate tactical syncs between internal teams and suppliers.
• Serve as liaison to suppliers and translate requirements to tasks.
• Review test results to ensure alignment with business intent.
• Maintain rigorous project documentation and readiness checklists.
• Document and track issues through resolution with partners.

Skills

Project management

Cross-functional collaboration

Negotiation

Stakeholder management

Education

Bachelor's Degree

High School Diploma or equivalent

Tools

Google Suite

Microsoft Office

TSYS platform knowledge

Job description

Capital One seeks a Principal Associate for Card Delivery Operations (Client Facing) in McLean, VA. You will own project plans, manage milestones, and coordinate with product, tech, and external suppliers to ensure timely rollout and high-quality outcomes.

This role emphasizes precision, leadership, and cross-functional collaboration to minimize risk and maximize operational efficiency. A strong PM background and vendor management experience are essential.