Strategic Project Lead — Engagement & Operations

Capital One National Association; Richmond (VA); On-site; USD 110,000 - 125,000; Full time

Job summary

Capital One is seeking a Principal Associate, Project Management to join our Consumer & Developer Experience (CDX) team in Richmond, VA. You will design experiences, lead cross-functional initiatives, and translate associate feedback into an operational framework that accelerates delivery from concept to value.

The role requires strong analytical and communication skills, with experience in program governance, process improvements, and stakeholder collaboration.

Qualifications

• Bachelor’s Degree or Military experience.
• At least 3 years of project management experience.
• 4+ years of experience in operations, financial management, project management, program management, process management or a combination.

Responsibilities

• Strategic Planning & Impact Lifecycle: Orchestrate the end-to-end engagement engine by helping to develop our annual strategic plan and OKR.
• Talent & Performance Management Cycles: Program manages the execution of Talent Management (TM) and Performance Management (PM) cycles in close partnership with HR Business Partners (HRBPs), PM Champions, and leaders.
• Associate Lifecycle & Program Governance: Establish detailed program plans, governance routines, and operational documentation for core associate experience programs, including standardized lifecycle workflows.
• Integration Associate Experience & Change Management: Serve as a champion for the integration associate experience, delivering focused support to ensure seamless transitions.
• Process Architecture & Tooling: Configure central collaboration platforms (e.g., Jira, Confluence, Google Sites, Slack) and maintain team playbooks to standardize workflows, prevent process debt, and maintain operational hygiene.
• Lead ad hoc projects and ongoing programs to drive operational efficiency and well-managed delivery in close collaboration with Chiefs of Staff and key enterprise partners
• Analyze data and effectively communicate findings to leaders to inform decision making
• Assist Chiefs of Staff and leaders with strategic planning, including financial and resource planning, and change management
• Develop and support reporting to ensure the team is well-managed
• Identify and implement process improvements and drive compliance with best practices
• Create and measure success metrics and monitor progress toward goals
• Exhibit excellent analytical and problem solving skills, including the ability to quickly put structure in place to gather information and use data to influence business decisions
• Demonstrate outstanding communication and teamwork skills, collaborating effectively across teams and organizations
• Have the ability to multitask with simultaneous projects and tasks, while demonstrating urgency, prioritization, and ownership to drive work toward completion
• Possess exceptional attention to detail, organizational skills and results orientation
• Be self-motivated and able to react seamlessly to changes in priorities and delivery focus

Skills

Analytical thinking

Excellent communication

Cross-functional collaboration

Process improvement

Strategic planning

Relationship building

Education

Bachelor’s Degree or Military experience

Tools

Jira

Confluence

Google Sites

Slack

Job description

Capital One is seeking a Principal Associate, Project Management to join our Consumer & Developer Experience (CDX) team in Richmond, VA. You will design experiences, lead cross-functional initiatives, and translate associate feedback into an operational framework that accelerates delivery from concept to value.

The role requires strong analytical and communication skills, with experience in program governance, process improvements, and stakeholder collaboration.