Car Wash Site Supervisor — Lead Frontline Team

Spotless Brands LLC; Morgantown (WV); On-site; USD 40,000 - 52,000; Full time

Job summary

Spotless Brands LLC is seeking an Assistant Site Manager at our Morgantown car wash. The ASM supports the Site Manager in daily operations, leads frontline teams, and ensures outstanding customer experience across service areas.

This is a direct leadership role bridging management and hands-on supervision. Responsibilities include supervising shifts, coaching staff, onboarding new team members, maintaining safety and quality standards, and aligning with brand expectations.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one (1) year experience in a supervisory role within a car wash or other customer‑focused retail environment.
• Minimum of 18 years of age required due to equipment and/ or fuel handling responsibilities (where applicable)
• Valid driver’s license preferred (may be required depending on location and responsibilities)
• Must meet all required certification and regulatory compliance standards applicable to the role, as defined by federal, state, and local laws (e.g., fuel handling, food safety, alcohol/ tobacco sales, environmental safety, OSHA requirements), where applicable
• Must be able to successfully pass a background check in accordance with company policies and applicable laws

Responsibilities

• Supervise and coordinate frontline team members during assigned shifts to ensure smooth operations
• Model and reinforce expected service behaviors, team communication, and adherence to brand standards
• Provide coaching, real‑time feedback, and recognition to team members to support performance
• Assist Site Manager in onboarding and training new team members
• Support a “One Team” Spotless Brand culture by modeling teamwork, ensuring alignment with standards, and helping the team adapt through operational change
• Serve as escalation point for customer concerns
• Ensure a clean, safe, welcoming environment for all customers and team members
• Monitor daily operations, including wash quality, customer flow, staffing, and cleanliness
• Complete opening/ closing duties, daily logs, shift checklists, and other operational tasks
• Assist in inventory control, supply restocking, and minor equipment checks
• Partner with the Site Manager to ensure compliance with safety, maintenance, and operational policies

Skills

Leadership

De-escalation

Time management

Communication

Attention to detail

MS Excel

Education

High School Diploma or equivalent

Tools

MS Excel

Job description

Spotless Brands LLC is seeking an Assistant Site Manager at our Morgantown car wash. The ASM supports the Site Manager in daily operations, leads frontline teams, and ensures outstanding customer experience across service areas.

This is a direct leadership role bridging management and hands-on supervision. Responsibilities include supervising shifts, coaching staff, onboarding new team members, maintaining safety and quality standards, and aligning with brand expectations.