Car Wash Site Manager — Lead, Upsell & Service Excellence

Default Brand; Sioux Falls (SD); On-site; USD 42,000 - 60,000; Full time

Job summary

Default Brand is seeking a skilled Site Manager to lead daily operations at our Sioux Falls location. You will supervise staff, optimize customer service, train team members, manage scheduling, and ensure safety and cleanliness of the car wash.

You will also oversee inventory and cash handling while maintaining compliance with company policies. Responsibilities include driving membership growth, coordinating shifts, managing outdoor work conditions, and mentoring employees.

Qualifications

• One to two years of previous management experience in a retail or customer service environment.
• Degree or certification preferred
• Strong technological skills preferred. Mechanical knowledge preferred.
• Good communication and interpersonal skills.
• Strong organizational and leadership skills.
• Good accuracy and attention to detail.
• Able to lift, carry, push/pull up to 50 pounds alone.
• Regular use of ladder.
• Physical stamina to work long hours and have physical mobility to bend, kneel, stoop, squat, reach and stand for long periods of time.
• Required to maintain valid driver’s license and insurable driving record.

Responsibilities

• Drives quality customer service through the daily management of employees and site initiatives.
• Promotes and sells membership packages and car-wash upgrades.
• Provides staff leadership and direction; trains and coaches employees to promote and up-sell memberships and to provide quality customer service.
• Maintains site cleanliness, equipment operation and quality wash service. Performs visual inspections of the tunnel and equipment room to ensure equipment and chemicals are functioning properly; performs routine preventative maintenance.
• Orders parts, chemicals, products and supplies as needed; ensures accurate inventory.
• Performs daily bookkeeping procedures, cash reconciliation, and deposit procedures.
• Assists with hiring and retention efforts for site team. Ensures proper staffing and scheduling for assigned location. Assists with training and development of staff. Addresses employee performance issues; coaches and recognizes good performance.
• Maintains high degree of confidentiality regarding company documents, passwords/codes, keys and overall site security.
• Enforces and maintains high level of safety for customers and employees. Reports potential hazards and accidents/injuries.
• Understands, follows, and enforces all general rules, company policies and procedures.
• Works flexible hours/shifts including days, evenings, weekends and holidays; additional hours as needed to manage/support site operations.

Skills

Management experience

Leadership skills

Customer service

Team building

Communication skills

Organizational skills

Multitasking

Physical stamina

Driver’s license

Education

Degree or certification preferred

Job description

Default Brand is seeking a skilled Site Manager to lead daily operations at our Sioux Falls location. You will supervise staff, optimize customer service, train team members, manage scheduling, and ensure safety and cleanliness of the car wash.

You will also oversee inventory and cash handling while maintaining compliance with company policies. Responsibilities include driving membership growth, coordinating shifts, managing outdoor work conditions, and mentoring employees.