Car Wash Site Lead — Guest Experience & Ops

Tommy Car Wash Systems; Fort Walton Beach (FL); On-site; USD 42,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k match

Paid time off

Job summary

Tommy's Express Car Wash is seeking an experienced Retail Assistant Site Leader to oversee day-to-day operations, manage schedules, and ensure exceptional guest service. You will lead a team, handle invoices, and coordinate maintenance while driving KPI performance.

The role emphasizes training, performance reviews, and effective communication with leadership to sustain a high-energy, guest-focused environment.

Qualifications

• 2+ years of assistant management or supervisory experience.
• Proven guest service experience in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to multi-task and solve problems effectively.

Responsibilities

• Oversee all aspects of the site operations.
• Manage staffing schedules and labor budget planning.
• Resolve guest issues and ensure top-tier guest service.
• Perform POS and computer systems tasks and reporting.
• Lead team through opening, mid, and closing shifts.
• Hire and train team members; conduct performance reviews and HR actions.
• Review timecards and ensure compliance with policies.

Skills

Guest service

Communication

Problem solving

Education

High School Diploma or GED

Job description

Tommy's Express Car Wash is seeking an experienced Retail Assistant Site Leader to oversee day-to-day operations, manage schedules, and ensure exceptional guest service. You will lead a team, handle invoices, and coordinate maintenance while driving KPI performance.

The role emphasizes training, performance reviews, and effective communication with leadership to sustain a high-energy, guest-focused environment.