Car Tech Product Specialist - Customer Experience Pro

BMW of Mamaroneck; Town of Mamaroneck (NY); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Health care options

401k with company match

Career growth opportunities

Job summary

BMW of Mamaroneck, a Penske Automotive Group dealership, is seeking knowledgeable and friendly Product Specialists to join our team and deliver extraordinary customer experiences. You will assist customers with vehicle technology questions by email, phone and in person to ensure owners get the most out of their vehicles.

We offer a comprehensive benefits program, including health care options, a 401(k) retirement plan with company match, and training for career growth.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.

Responsibilities

• Assist customers with vehicle technology questions by email, by phone and in person to ensure owners get the most out of their vehicles.
• Provide world-class car-buying experience and product knowledge to customers.
• Maintain accurate customer files and inquiries in the CRM and lead-management tools.
• Collaborate with team to deliver exceptional customer service and support.

Skills

Customer service

Communication

Team player

Organization

Tools

CRM software

MS Office

Job description

BMW of Mamaroneck, a Penske Automotive Group dealership, is seeking knowledgeable and friendly Product Specialists to join our team and deliver extraordinary customer experiences. You will assist customers with vehicle technology questions by email, phone and in person to ensure owners get the most out of their vehicles.

We offer a comprehensive benefits program, including health care options, a 401(k) retirement plan with company match, and training for career growth.