Car Tech Product Specialist

Penske Automotive; Mentor, Northern (OH, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health care options

401k with company match

Training and career growth

Fortune 500 employer

Award-winning workplace

Job summary

Audi Mentor, a Penske Automotive Group dealership, seeks knowledgeable Product Specialists to deliver extraordinary customer experiences and help owners maximize vehicle technology.

You will assist customers by email, phone and in person, with professionalism and accuracy, using MS Office and CRM tools, in a fast-paced environment. We offer training and growth within a Fortune 500 company.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Friendly, enthusiastic, reliable with a team-player attitude.
• Excellent communication, interpersonal and organizational skills.
• Ability to work in a fast-paced, results-driven environment.
• Technical proficiency with MS Office and CRM/lead tools.

Responsibilities

• Assist customers with vehicle technology questions by email, phone and in person.
• Provide world-class service and help customers find answers and solutions.
• Maintain accurate customer files and update CRM records.
• Collaborate with team to ensure a seamless customer experience.

Skills

Customer experience

Team player

Communication skills

Interpersonal skills

Organizational skills

Teamwork

Tools

MS Office Suite

CRM tools

Job description

Audi Mentor, a Penske Automotive Group dealership, seeks knowledgeable Product Specialists to deliver extraordinary customer experiences and help owners maximize vehicle technology.

You will assist customers by email, phone and in person, with professionalism and accuracy, using MS Office and CRM tools, in a fast-paced environment. We offer training and growth within a Fortune 500 company.