Automotive Tech & Product Specialist

Penske Automotive Group, Inc.; Michigan; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health care options

401k with company match

Career growth opportunities

Training resources

Job summary

BMW of Bloomfield Hills, a Penske Automotive Group dealership, seeks knowledgeable and friendly Product Specialists to join our team and deliver extraordinary customer experiences. You will assist customers with vehicle technology questions by email, phone, and in person to help owners get the most from their vehicles.

As a Product Specialist you will provide friendly, professional service, leveraging MS Office and CRM tools to manage inquiries and keep customer records up to date.

Qualifications

• Excellent communication, interpersonal and organizational skills.
• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.

Responsibilities

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their sales journey.
• Excellence: Provide an unparalleled level of expertise to help customers find the vehicle they're looking for, including comprehensive knowledge of available products and services.

Skills

Customer service

Communication

Teamwork

CRM tools

MS Office

Job description

BMW of Bloomfield Hills, a Penske Automotive Group dealership, seeks knowledgeable and friendly Product Specialists to join our team and deliver extraordinary customer experiences. You will assist customers with vehicle technology questions by email, phone, and in person to help owners get the most from their vehicles.

As a Product Specialist you will provide friendly, professional service, leveraging MS Office and CRM tools to manage inquiries and keep customer records up to date.