High-Impact Service Advisor & Customer Care Specialist

Unknown Company; Town of Ithaca (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Unknown Company is seeking a Service Advisor to schedule service work and promote additional servicing to customers within a dealership setting. The role focuses on greeting customers, coordinating with technicians, and communicating repair details and costs clearly.

Essentials include high school diploma or GED, 1 year dealership exposure preferred, and strong interpersonal/communication skills. The position requires attention to detail and the ability to manage multiple tasks in a fast-paced

Qualifications

• High school diploma or GED required.
• 1 year dealership experience preferred.
• Strong interpersonal and communication skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Greet customers in a timely, friendly manner and assist while they wait.
• Schedule appointments using dealership DMS.
• Provide repair estimates for labor and parts and obtain customer approval.
• Explain recommended additional work and associated costs/time.
• Ensure repair orders are legible and properly priced before closing out.

Skills

Interpersonal skills

Verbal communication

Written communication

Multitasking

Customer service

Sales / upselling

Detail oriented

Education

High School Diploma or GED

Dealership experience (1 year preferred)

Tools

Microsoft Office

CDK

Job description

Unknown Company is seeking a Service Advisor to schedule service work and promote additional servicing to customers within a dealership setting. The role focuses on greeting customers, coordinating with technicians, and communicating repair details and costs clearly.

Essentials include high school diploma or GED, 1 year dealership exposure preferred, and strong interpersonal/communication skills. The position requires attention to detail and the ability to manage multiple tasks in a fast-paced