Car Rentals Customer Experience Specialist

National Car Rental; Amarillo (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental in Amarillo, TX is hiring a Customer Experience Representative (CXR) to deliver friendly, efficient service and facilitate smooth rental transactions. You will verify driver information and assist customers throughout the rental process to ensure a timely pickup and return experience.

The role involves meeting customer needs, explaining terms, and offering optional products. The schedule covers Thursday through Monday shifts; starting pay is $15.50 per hour with potential

Qualifications

• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Must communicate rental terms, vehicle features, and company policies clearly and professionally.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms and options.
• Suggest protection products, upgrades, and additional services as appropriate.
• Assist with directions, maps, and local information for customers.
• Handle calls for reservations, quotes, and general questions; resolve issues.

Skills

Customer service

Sales experience

Communication

Education

High School Diploma or GED

Job description

National Car Rental in Amarillo, TX is hiring a Customer Experience Representative (CXR) to deliver friendly, efficient service and facilitate smooth rental transactions. You will verify driver information and assist customers throughout the rental process to ensure a timely pickup and return experience.

The role involves meeting customer needs, explaining terms, and offering optional products. The schedule covers Thursday through Monday shifts; starting pay is $15.50 per hour with potential