Airport Rental Customer Experience Specialist (Daytime)

National Car Rental; Dallas (TX); Sur place; USD 29 000 - 34 000; Plein temps

Avantages offerts par ce poste

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

No Airport Clearance Required

Résumé du poste

National Car Rental is hiring a Customer Experience Representative at Dallas Love Field Airport in Dallas, TX. The role focuses on delivering friendly, efficient service while guiding customers through the rental process and offering optional products.

The position requires good communication, reliability, and the ability to work a schedule including weekends and holidays. The job offers pay at an average rate of $21.80 per hour with incentives, comprehensive benefits, and employee rental car

Qualifications

• Must be at least 18 years of age.
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years.
• No drug or alcohol related conviction on driving record in the past 5 years.
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• Must be able to work outside in all weather conditions, as well as standing and walking for long periods of time.
• Apart from religious observation, must be available to work the following schedule as part of an operational shift bid including weekends, nights and holidays: Friday 10:00am-6:00pm, Saturday 8:00am-4:00pm-Sunday 8:00am-4:00pm, & Monday-Tuesday 10:00am-6:00pm

Responsabilités

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services
• Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment
• Offer additional customer assistance by offering directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors
• Place outgoing calls for callback management, and miscellaneous calls as assigned
• Assist to assess condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom training
• Perform miscellaneous and backup duties job-related duties as assigned
• Seek to improve job performance through self-assessment, skill development, training and goal setting
• Maintain a regular and reliable level of attendance and punctuality
• Perform miscellaneous job-related duties as assigned

Connaissances

Customer service

Communication

Reliability

Attendance

Description du poste

National Car Rental is hiring a Customer Experience Representative at Dallas Love Field Airport in Dallas, TX. The role focuses on delivering friendly, efficient service while guiding customers through the rental process and offering optional products.

The position requires good communication, reliability, and the ability to work a schedule including weekends and holidays. The job offers pay at an average rate of $21.80 per hour with incentives, comprehensive benefits, and employee rental car