Car Rental Customer Experience Specialist

National Car Rental; Midland (TX); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401k

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

National Car Rental is hiring a Customer Experience Representative in Midland, TX. The role focuses on friendly, efficient service, verifying rental details, and guiding customers through terms, features, and options. A strong emphasis is placed on accuracy, helpfulness, and timely processing of rentals.

The position offers a starting pay of $16.00 per hour plus performance-based incentive bonuses and opportunities for advancement. Schedule typically runs Sunday through Thursday from 11:00 a.m.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED required.
• Minimum one year of customer service or sales experience in retail, guest services, or administrative support.
• Must have a valid driver’s license with clean driving record in past 3–5 years; no major violations.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and options.
• Offer protection products, upgrades, fuel, and other services as appropriate.
• Assist with directions, maps, and local information for customers.
• Answer reservations, rate quotes, and general questions; coordinate with branches and vendors.
• Handle callback management and outgoing calls as needed.
• Inspect rental vehicle condition upon return and report issues.
• Notify management of any customer or vehicle problems; participate in training and development.
• Maintain reliable attendance and punctuality; perform other duties as assigned.

Skills

Customer service

Sales experience

Education

High School Diploma or GED

Job description

National Car Rental is hiring a Customer Experience Representative in Midland, TX. The role focuses on friendly, efficient service, verifying rental details, and guiding customers through terms, features, and options. A strong emphasis is placed on accuracy, helpfulness, and timely processing of rentals.

The position offers a starting pay of $16.00 per hour plus performance-based incentive bonuses and opportunities for advancement. Schedule typically runs Sunday through Thursday from 11:00 a.m.