Customer Experience Pro - Thu-Mon Shifts + Benefits

Enterprise Mobility; Amarillo (TX); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Employee rental car discounts

Retirement savings plan including 401

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Job summary

Enterprise Mobility, operating the National/Alamo brands, seeks a Customer Experience Representative in Amarillo, TX. You will greet customers, explain rental terms, and offer services to ensure a smooth rental and return experience.

The role requires at least 1 year of customer service or sales in retail or similar field, a valid driver’s license, and eligibility to work in the United States. Starting pay is $15.50 per hour with incentives; schedule Thursday through Monday, 11:00 a.m.

Qualifications

• Must be at least 18 years old.
• High School Diploma or G.E.D. required.
• Minimum 1 year of customer service or sales experience in retail, guest services, or administrative support.
• Valid driver's license with restricted driving record in past 3 years; no major violations in past 5 years (DUI/DWI).
• Authorized to work in the United States; no sponsorship needed now or in the future.
• Starting pay of $15.50/hr plus incentive bonus based on performance.
• Shift: Thursday through Monday - 11:00 a.m. - 7:00 p.m.

Responsibilities

• Meet and greet customers in a professional, friendly, and timely manner.
• Provide superior, efficient customer service by explaining rental terms, vehicle features, and other services.
• Use approved sales techniques to determine needs and offer protection products, upgrades, fuel options and more.
• Offer directions, maps, and local area information to customers.
• Answer calls for reservations, rate quotes, and general questions; provide information and resolutions.
• Place outgoing calls for callbacks and miscellaneous tasks as assigned.
• Assist to assess rental condition upon return.
• Notify Management of customer or vehicle issues and maintenance needs.
• Continue learning through training opportunities and on-the-job development.
• Perform miscellaneous and backup duties; maintain attendance and punctuality.

Skills

Customer service

Sales experience

Retail experience

Education

High School Diploma or GED

Job description

Enterprise Mobility, operating the National/Alamo brands, seeks a Customer Experience Representative in Amarillo, TX. You will greet customers, explain rental terms, and offer services to ensure a smooth rental and return experience.

The role requires at least 1 year of customer service or sales in retail or similar field, a valid driver’s license, and eligibility to work in the United States. Starting pay is $15.50 per hour with incentives; schedule Thursday through Monday, 11:00 a.m.