Car Rental Customer Experience Specialist

Europcar Group; United States; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Vision, Dental

401k

Employee discounts

Referral bonus

Company-paid Life Insurance

AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car is seeking a customer service agent at Donald J. Trump International Airport. Responsibilities include greeting customers, preparing vehicles, inspecting returns, and guiding customers through the rental and checkout processes.

The role emphasizes strong people skills, a friendly demeanor, and patience throughout the rental experience. Benefits include medical and dental coverage, 401k, and employee discounts.

Qualifications

• Top-notch people skills.
• Ability to troubleshoot with a smile.
• Patience and understanding throughout the rental experience.

Responsibilities

• Maintain a clean, organized ready line area and prep vehicles.
• Inspect vehicles for quality; prompt servicing if needed.
• Assist customers in locating vehicles and help with luggage; coordinate exchanges/upgrades.
• Inspect returning vehicles; document damages and verify fuel/mileage.
• Explain final charges and review rental contracts with customers.
• Verify checkout documents and ensure correct pricing at exit.
• Greet customers warmly at the exit; provide local information.

Skills

People skills

Troubleshooting with a smile

Patience and understanding

Education

High School Diploma or equivalent

Valid Driver's License

Job description

Fox Rent A Car is seeking a customer service agent at Donald J. Trump International Airport. Responsibilities include greeting customers, preparing vehicles, inspecting returns, and guiding customers through the rental and checkout processes.

The role emphasizes strong people skills, a friendly demeanor, and patience throughout the rental experience. Benefits include medical and dental coverage, 401k, and employee discounts.