Customer Service Agent

Fox Rent A Car; Northern (KY); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

Dental Insurance

401k

Employee Discounts

Referral bonus

Life Insurance

AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car is seeking a Customer Service Agent at the airport location. You will welcome customers, assist with pickups and returns, and help with luggage while maintaining a clean, organized work area. The role includes inspecting vehicles, processing paperwork, and ensuring smooth exits.

Ideal candidates have a valid driver’s license, a high school diploma, and strong people skills. We offer benefits including medical, vision, dental, 401k, and employee discounts.

Qualifications

• Valid Driver's License required.
• High School Diploma or equivalent required.

Responsibilities

• Prepare vehicles and ready line area
• Assist customers at pickup and drop-off
• Inspect vehicles and document issues
• Process rental agreements and payments
• Assist with luggage and guide customers to vehicles

Skills

People skills

Troubleshooting

Patience

Education

High School Diploma or equivalent

Valid Driver's License

Job description

## Customer Service AgentApply: Donald J. Trump International Airport: Full time: Posted Yesterday: JR115407## **Job Description** ***Every touchpoint matters — and you make each one count.***At Fox Rent A Car, our Customer Service Agents are the face of the brand. Whether you're getting cars ready, welcoming customers back, or managing the exit booth, your energy and care shape the experience from start to finish. **Your Primary Focus Is To** **As a Ready Line Agent:*** Maintain a clean, organized, and presentable ready line area* Ensure all vehicles are meticulously cleaned, prepped, and ready for customer pick-up* Inspect vehicles for quality standards and promptly pull any that need servicing* Facilitate vehicle exchanges, swaps, or upgrades in response to customer requests* Confirm that an adequately completed checkout slip accompanies each vehicle* Assist customers in locating their rental vehicle and help with luggage when necessary* Support the efficient flow of vehicles by moving and parking cars within the facility as needed* Perform other duties as assigned to support business needs and objectives**As a Return Agent:*** Provide a warm, friendly welcome to all returning customers* Conduct thorough inspections of returning vehicles — check for damage, record mileage, and verify fuel levels* Secure vehicle keys and ensure all personal belongings are safely removed* Complete and submit the required paperwork to notify management of any mechanical damage or issues* Review the final rental contract with the customer, clearly explaining all charges* Perform other duties as assigned to support business needs and objectives**As an Exit Booth Agent:*** Verify the completion and correctness of customer rental agreements before finalizing checkouts* Greet customers with enthusiasm and professionalism as they exit the facility* Efficiently scan and manage all necessary documents* Obtain the customer's signature on the checkout slip* Keep the exit booth clean and organized, inside and out* Send customers off with a safe journey and helpful local information* Perform other duties as assigned to support business needs and objectives**Education & Experience*** Valid Driver's License* High School Diploma or equivalent**We're Looking For*** Top-notch people skills* Ability to troubleshoot with a smile* Patience and understanding throughout the rental experience**We Offer*** Medical, Vision, Dental, 401k, Employee Discounts, Referral bonus* Company-paid Life Insurance* Company-paid AD&D Insurance* Flexible spending account* Parental leave* Employee assistance program*We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Accordingly, all members of society, irrespective of age, gender, disability, sexual orientation, race, religion, or belief, are encouraged to apply to join our team. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.*