Customer Experience Specialist — Fast, Friendly Rentals

Hertz-1; Gypsum (CO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) with match

Employee discounts

Job summary

The Hertz Corporation is seeking a Customer Service Associate in a on-site role in Gypsum, CO. You will interact with customers to provide world-class service, greeting customers and handling inquiries regarding vehicles and rental processes.

Responsibilities include managing rental and return processes, reviewing charges, and ensuring accurate rental documentation. The role emphasizes teamwork, professionalism, and a positive brand representation.

Qualifications

• Strong customer service mindset with attention to detail.
• Ability to multi-task and navigate multiple computer systems.
• Clear communication in English, both written & verbal.
• Willingness to work flexible shifts, including weekends & holidays.

Responsibilities

• Manage rental and return processes in line with policies.
• Greet customers with a smile and provide helpful service.
• Explain rates and charges and review rental parameters with customers.
• Prepare rental documents accurately and completely.
• Assist customers by answering phones in a friendly, prompt manner.
• Resolve customer service issues promptly and professionally.

Skills

Customer service

English proficiency

Multitasking

Communication (oral & written)

Teamwork

Professional appearance

Tools

Typing skills

MS Office / CRM systems

Job description

The Hertz Corporation is seeking a Customer Service Associate in a on-site role in Gypsum, CO. You will interact with customers to provide world-class service, greeting customers and handling inquiries regarding vehicles and rental processes.

Responsibilities include managing rental and return processes, reviewing charges, and ensuring accurate rental documentation. The role emphasizes teamwork, professionalism, and a positive brand representation.